Maximus

Essential Duties and Responsibilities:
- Plan and perform work submitted by the project when reporting application issues such as performance and service availability.
- Complete end-to-end application service management for all managed instances which includes monitoring request for compliance with corporate change policy standards.
- Successfully manage and review the execution of requested environmental changes, such as deployments or key configuration changes performed outside the application.
- Lead and facilitate the shutdown, recovery and testing of all impacted applications during Operating System patching cycles.
- Provide guidance on application administration and user provisioning as required, or when these tasks cannot be delegated without introducing stability issues within the supported solution.
- Ensure there is coverage for after-hours support for assistance in production recovery or time sensitive changes which can only occur outside of standard business hours.

- Typically responsible for providing guidance, coaching and training to other technical employees within job area.