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General information

Job Posting Title
Operations Manager - Adult Skills (WYCA)
Date
Monday, June 23, 2025
City
Leeds
Country
United Kingdom
Working time
Full-time

Description & Requirements

Be part of something great

 

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.



Lead Adult Skills programme/s to exceed objectives and KPIs. Recruit, manage, and mentor team members to achieve targets for income/quality/compliance/outcomes. Develop business in line with KPIs and performance manage colleagues to create a high-performing/engaged team.


Salary range

Non London £49,800 - £54,800


Key Contacts & Relationships: 

Internal 

  • Work as a key member of the team
  • Continuous contact and relations with all operational colleagues 
  • Contact at times with representatives within other MAXIMUS operating divisions e.g. Central Division.


External

  • Employers, agencies and other stakeholders e.g WYCA, DWP/JCP, NCS etc.
  • Commissioner contact, if required, to support operations (eg; DWP, Local Government, WYCA etc.) at operational level.




Contract Management:
• Ensure successful delivery of contract/s exceeding Financial, Outcomes, Quality, Compliance and Legislative requirements and expectations.
• Report financial, quality and compliance performance of contracts to the Head of and other areas of the business.
• Produce timely and accurate management information and translate all learner performance data (inc. the ILR) to steer the delivery to reach financial and quality targets.
Quality Assurance & Compliance:
• Adhere to Ofsted’s latest Education Inspection Framework and work towards being ‘Outstanding’ in all self-assessment/continuous improvement activities, teaching and learning, mock inspection(s) and actual inspection(s).
• Work with MI and Administrative functions to ensure that paperwork and progress is captured and is robust for audit and inspection requirements.
• Observations of IAG, teaching and learning are met in line with company objectives and striving for outstanding working with Curriculum and Quality teams.
Team Management:
• Manage the delivery of mixed sector Trainers and Coaches to meet the key performance indicators of the contract and business.
• Recruitment, induction and training of a highly professional team.
• Performance management of individuals where performance vs set KPIs, attitude or team ethic, in order to ensure maximum performance levels are achieved.
• Monitor the performance and development of direct reports, and ensure that staff training, reviews and appraisals are implemented in line with company procedures.
Staff Development:
• Ensure that the CPD of staff in relation to occupational competence required for the delivery of the ASF programmes.
• Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
Partnership Engagement:
• Manage partnership engagement teams to ensure referral and contractual targets are met.
• Liaise with and maintain good, productive, working relationships with all Stakeholders both internal and external (inc. the funding commissioner) and with employers as required.
Business Growth:
• Maintain a key focus on business growth within the local authorities, sustained contract delivery and performance management.
• Collaboratively work with other Managers across Maximus to utilise the collective resources to meet learner recruitment and achievement targets.
Curriculum Development:
• Ensure the employer engagement, referral and delivery teams have a complete understanding of the delivery portfolio and effectively promote it to learners and employers to develop effective learner and employer recruitment strategies.
• Curriculum is developed and delivered with the intent, implementation and impact on learners in line with EIF.
• Work with Curriculum Specialists and Quality Monitoring Officers to ensure curriculum is fit for purpose, challenging and engaging.



Qualifications & Experience

Essential
  • Demonstrable educational level commensurate with the needs and scope of the role
  • Level 2 in Functional Skills English and Maths
  • IT literate
Desirable
  • Teaching Qualification at L4 or above
  • Assessor and/or Internal Verifier (IQA) Qualification(s)

Individual Competencies
  • Previous experience of managing a vocational delivery operations team including use of high-performance management strategies
  • Previous leadership/management experience inc. leading remote teams
  • Experience gained within a commercial, customer-focused environment
  • Previous budgetary management and programme profiling responsibility
  • Experience with stakeholder engagement and influencing decision making
  • Experience of Ofsted inspection (support role or nominee)
  • Previous experience of dealing with government departments and / or complex contracting arrangements
  • Influence persuade and motivate others
  • FE / HE / Skills / Employability knowledge
  • Excellent communicator with strong interpersonal and presentation skills
  • Good networking skills – ability to liaise at all levels
  • Plan prioritise and implement workloads to timescales
  • Self-motivated with a pro-active ‘can-do’ attitude
  • Confident and enthusiastic
  • Positive attitude at all times.  Working on solutions not building barriers
  • Versatile and resilient - Ability to deal with challenging situations whilst remaining calm
  • Team player – Actively seeks to work in collaboration for others for the benefit of the team

Travel Requirements
• Site Based role in one of the following Bradford, Leeds or Huddersfield with travel and work across West Yorkshire /UK (Essential)
• Full driving license and vehicle owner (Desirable)



EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.  Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. 
 
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.





Minimum Salary
£
49,800.00
Maximum Salary
£
54,800.00