Maximus

Department Summary

Position Summary

The Business Analyst provides expertise in all aspects of business analyses and health Product Management. This role provides sound analysis of business problems, processes, key stakeholders and customers. Working within a matrix team structure, the Business Analyst provides all stages of the life cycle of preparing solutions, including problem analyses, user requirements definition and clarification, detailed design and configuration, testing, business process redesign, training, user acceptance, and approval for implementation. The Business Analyst provides implementation and production support, performs research, develops options, completes analysis and makes recommendations for technology solutions, including automated solutions, to support priority business needs.

Your typical week at Maximus

• Strong knowledge of formal production support functions and processes in complex eHealth Product suites including implementation & support, Release Management, Change Management, Functional and Technical designs, patches, data fixes, upgrades, Test Plans and testing
• Knowledge of and expertise with formal system implementation and project management methodologies, including gap analysis, design, configuration, testing methodologies, user validation and acceptance, implementation, and post implementation production support
• Strong written communications skills to prepare clear business and solution requirements, business cases, functional design specifications, business analyses and recommendations, executing briefing notes, presentations for various customer forums, user groups and committees, training materials for complex functionality, communications detailing changes to Products
• Demonstrated analytical and problem-solving skills to effectively conduct problem identification and resolution, impact of proposed design changes, patches, upgrades on the Product and user stakeholder processes
• Leads customer engagement sessions including Customer Satisfaction reviews and actively contributes to and engages in Customer User Group forums
• Leads improvement meetings with internal stakeholders and external service providers, and monitors their performance
• Facilitates collaboration sessions with diverse groups of stakeholders, including customers, with various needs and requirements spread through many geographical locations
• Leads the development of technical documentation and training material including process flows and proper use of applications and systems
• Actively contributes to Product release notes and manuals for internal and external communication including supplementary documentation, support matrix, data dictionary and user documentation
• Contributes to Product Knowledge Management activities including support process documentation and ensures a central repository of documentation is kept up to date
• Contributes to and takes active role in Customer Success Journey mapping
• Contributes to the development of, and executes on continuous improvement plans by driving activities resulting in improvement, Product innovation, service delivery efficiencies, and cost savings
• Promotes the Change Manage and Release & Deployment Management Standards, Policies, Processes and Procedures
• Maintains awareness of current and emerging technological trends, evolving client requirements and organizational strategic directions, to ensure congruence with project activities
• Reports on progress, achievements and associated results. This includes executive level reporting, management updates and best practice sharing
• Fosters a culture of continuous improvement, where colleagues are encouraged and recognized for generating and implementing innovative ideas
• Adheres to corporate asset management standards, policies and procedures for creating, maintaining and storing application source code and documentation
• Adheres to established ITIL process and Project Management practices
• Remains current with state-of-the-art software development and technology trends

What you offer us

Knowledge, Skills and Abilities

• Lead, plan and manage requirements including documentation, analysis, testing and feature acceptance;
• Support and effectively communicate requested changes, enhancements, and modifications, verbally and through written documentation, to stakeholders, operation support and implementation teams so that solutions are well understood;
• Drive process optimization and improvements;
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications;
• Lead the analysis of business processes and elicitation of requirements for software products;
• Create documentation including requirements, user stories, acceptance criteria, user guides, process flows, and wireframes;
• Translate conceptual user requirements into functional requirements and communicate to project team members;
• Communicate changes, enhancements, and modifications, verbally and through written documentation, to project team members and stakeholders so that solutions are understood;
• Develop, document, and execute test cases;
• Identify and respond proactively to both business and project issues and escalate appropriately;
• Participate in reviews of plans associated with project execution; and
• Conduct training sessions, as required.

Preferred Skills

• Experience implementing or maintaining Health systems
• Digital project experience
• Consulting experience
• Strong knowledge of SDLC and Agile frameworks