Maximus

About Maximus

At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.

Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.  

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Department Summary

Through technical expertise, information sharing, and fostering a continuous improvement culture, Business Performance leads programs focused on analytics, learning & development, quality management, and business strategy at Maximus Canada. We are able to achieve this by understanding Maximus Canada’s business, developing our people, improving our processes, and ensuring we stay at the vanguard of business management. Fundamentally, we act as a mirror for the larger organization – enabling managers to make more informed decisions; and as a helping hand – supporting and engaging employees in the movement to “make things better every day.” 

Position Summary

The Knowledge Base Analyst will be responsible for maintaining a Knowledge Base (KB) for Service BC while also working to further Maximus Canada’s overall Knowledge Services program. This position is ultimately responsible to the Knowledge Base Content Team Lead, and responsive to the Manager, Service BC for creating and maintaining the content held in Maximus Canada’s Service BC Knowledge Base.

The successful applicant will have a background in curating digital information, possess exemplary communication skills, and be able to develop the insight on when and how information should be disseminated to meet operational requirements.

Knowledge, Skills and Abilities 

Knowledge Base Maintenance

Assist in rolling out of Knowledge Services Program at Maximus Canada

• Experience or interest in working with a digital library, e-library, Knowledge Base, or in Knowledge Services
• Professional writing experience preferred
• Technical Communications certificate or equivalent combination of experience and education preferred
• Minimum of 3 months experience working in Service BC preferred
• Basic knowledge of HTML preferred
• Understanding of Knowledge Services best practices preferred

We are passionate about our employees and place their well-being at the center of our people strategy. We are proud to foster a culture that values diversity, equity and inclusion, recognizing that this is paramount for the growth and success of our organization.

This position is based in Victoria British Columbia, and is being performed remotely on a permanent basis. This position can be successfully performed from anywhere within British Columbia. New hires will start at a probationary rate of $34.13 up to 913 hours worked.

We will be accepting applications until 11:59 PM (PST) on April 2, 2025.

Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted (No Agencies, Please).