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General information

Job Posting Title
Manager, Product Modernization
Date
Monday, December 23, 2024
Country
Canada
Working time
Full-time

Description & Requirements

About Maximus

At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems by supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Saudi Arabia, Singapore, South Korea and the United Kingdom. 

Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.  

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Department Summary
The Product team at Maximus Canada delivers eHealth software, services and support to 10 Canadian jurisdictions and internationally. The flagship product, Medigent, enables the automated processing and payment of medical claims for Medicare, Pharmacies, Dental and Medical travel. The Product streamlines the beneficiary enrolment and management process, enables provider portals for claim and payee management and provides clinicians with a real-time drug information system tailored to their jurisdiction. 

Position Summary
The Manager, Product Modernization reports to the Director, Professional Services & Product Modernization. The position provides leadership for a central department with a focus on Product modernization including all modernization and innovation efforts, reduction of total cost of ownership of the product, enabling future-forward technologies and the product Release roadmap. The Manager, Product Modernization works in conjunction with the Product Lead Architect, Customer User Group & Business Development teams to realize the Product business & technical roadmap.


Your typical week at Maximus 
  • Responsible for the achievement of Product modernization targets, project objectives and strategic goals
  • Responsible for reduction of total cost of ownership of the Product through innovation and automation
  • Work closely with peer group to align the product roadmap with current client requirements and market relevance
  • Accountable for the delivery of software releases
  • Responsible for Business Analyses, Software Development, Quality Assurance, Release Management and quality and all other aspects of Product modernization including management of related budget
  • Provide guidance, leadership and support in all areas of the Software Development Lifecycle (SDLC)
  • Foster continuous service delivery optimization and improvement 
  • Promote and champion the Product to drive customer revenue
  • Manage and ensure compliance of Product to regulatory requirements
  • Responsible for enhancing personal and team’s working knowledge of the product sector and customer Product usage
  • Drive employee engagement by providing leadership, coaching and development to the team
  • Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders
  • Provide tactical and strategic recommendations based on key performance measures
  • Interface with other organizational teams and business leaders to ensure collaboration and coordinated strategy to meet corporate goals and objectives
  • Contribute to any RFI/RFP opportunities
  • Collaborate with and engage with key leaders/peers across Maximus global in leveraging best practices and ensuring collective success driving scalability and simplification to deliver an improved customer experience while enabling efficiency and modernization
  • Create an environment that supports customer self-service and automation / self-healing of routine service issues
  • Evaluate past problem history and develop historical trends in order to improve future performance
  • Build a high performing team focused on a customer-first culture, teamwork, communications, partnership, and team excellence
  • Mentor team members to achieve business goals
  • Manage departmental Capital and operating budgets and forecast appropriately
  • Will be responsible for on-call duties and response to emergencies / escalations as needed

What you offer us
Knowledge Skills and Abilities 
  • Customer focus mindset
  • In-depth knowledge of SDLC & Agile frameworks
  • Solid understanding of Product Management best practices, and ability to understand how new innovations, enhancements and platforms can contribute to a positive experience
  • Demonstrated experience in leading process improvement and organizational change initiatives
  • Proven expertise and overall responsibility in customer service, professional services and lead generation capabilities
  • Excellent presentation, time management, and collaborating skills
  • Technical competence
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and work well in a team environment
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
  • Ability to work with people from a variety of different culturally diverse backgrounds.

Education and Experience
  • Bachelor's degree in computer science or related field or 10 years equivalent education and experience in related field
  • Strong leadership experience having managed distributed teams
  • Strong knowledge of the SDLC & Agile frameworks

Other
  • Must be able to pass a Criminal Record Check


What we offer you 
We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

  • Competitive market-based salaries
  • Comprehensive employer-paid benefits
  • Generous paid time off package 
  • Group Retirement Savings Plan
  • Hybrid and remote work environments in Canada
  • Annual paid bonus based on overall company performance 
  • Employee appreciation events 
 
Maximus Global Core Values
  • Accountability - Accepting responsibility to solve problems and rise to each challenge
  • Collaboration - Partnering to instill trust and working as one
  • Compassion - Empowering humanity by applying empathy and insight to every interaction
  • Customer Focus - Cultivating an authentic desire to help others succeed
  • Innovation - Embracing change and championing new ways forward
  • Respect - Valuing the work we do, who we do it with, and the people we serve

We will be accepting applications until 11:59 PM January 06, 2025.


Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted. (No Agencies, Please)





EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy.  We are committed and proud to build a workforce that reflects the communities we serve.  We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization. 
Minimum Salary
$
110,000.00
Maximum Salary
$
115,000.00