Maximus

Maximus currently manages over 2.6 million ODB client accounts, supporting application processing, renewals, and client inquiries.

Position Summary

This is a contract position created to support the ODB program during periods of increased application and documentation volumes. Extension may be considered based on performance and business needs. We are currently have 3 vacancies for this position.

As a Document Processing Clerk, you will work in a high‑volume processing environment where incoming and outgoing documents are received from multiple sources and must be reviewed, validated, and processed in accordance with established policies and procedures. The role is performance driven, with expectations for accuracy, quality, and productivity.

You will use multiple systems to ensure client information is updated correctly and required correspondence is prepared and issued in a timely manner.

Key Responsibilities

• Process incoming documents by scanning, validating, and preparing them for review and adjudication
• Enter and update accurate client and account information in ODB systems
• Manage and complete assigned processing tasks and service requests within established timelines
• Prepare, print, and issue client correspondence as required
• Follow step‑by‑step procedures, policies, and program rules to ensure accuracy and consistency
• Meet daily and monthly productivity, quality, and turnaround time targets
• Adapt to changing processing queues, workloads, and operational priorities

Education & Experience

·       High school diploma or equivalent (may be subject to standardized testing)

·       At least 1 year of experience in document processing, administrative support, or a similar role

·       Comfortable using computers and learning new applications (e.g., Word, Excel, Outlook)

·       Strong organizational and time‑management skills

·       Ability to work independently with minimal supervision

Knowledge, Skills and Abilities

·       Strong verbal and written communication skills

·       High attention to detail and ability to follow detailed instructions and procedures

·       Comfortable working in a fast‑paced, performance‑driven environment

·       Able to manage multiple tasks and adapt to changing priorities

·       Self‑motivated and reliable, with the ability to work independently and as part of a team

·       Analytical mindset with the ability to identify errors or missing information

·       Willingness and ability to learn and adapt quickly to system and process changes

Other

Pre‑employment screening:

·       Candidates must successfully complete and pass a criminal background check and a credit bureau check prior to receiving of an offer of employment. This screening is a Ministry of Health requirement and must be initiated within 48 hours of the verbal conditional offer.

Training and Location

·       On‑site training (required): Training is in person for approximately 4–6 weeks before transitioning to remote work.

·       Training location: 789 Don Mills Road, 8th Floor, Toronto, ON 

Remote work requirements:

• A strong hard‑wired internet connection is required (Wi‑Fi not accepted)
• A private, dedicated home workspace is required to protect confidentiality and support productivity

Schedule, Holidays, and Time Off

·       Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.

·       Holidays: Ontario statutory holidays are observed. The August Civic Holiday is not a statutory holiday; offices are closed and the day is unpaid.

·       Time off: Time off is highly limited during the contract period, as the role is intended to support the program’s peak season.