Maximus

Contact Centre Advisor deals with queries from clients and customers in a caring, courteous and professional manner; takes initiative with the time management and organisational skills to meet deadlines.

• Provides a single point of contact for customers’ enquiries.
• Takes ownership & responsibility for calls - from initial contact, through to resolution.
• Deals with all customer calls in a professional and courteous manner to ensure excellent customer relationship. 
• Follows scripted procedures to ensure all calls are answered in an accurate and consistent manner.
• Offers advice and guidance to customers, where appropriate.
• Ensures all information taken from calls is accurately logged onto the system; and where necessary, referred on appropriately for action.

• Attention to detail.
• Good written and verbal communication skills.
• Ability to work within a targeted driven environment.
• Excellent Customer Service skills – particularly on telephone.
• Excellent listening skills.
• Good interpersonal skills – able to establish and build good working relationships.
• Good analytical & problem solving skills.
• IT literate and good keyboard skills.
• Good organisation and time management skills.
• Self motivator; able to work as a team as well.
• Previous experience and understanding of using Siebel or another call management system preferred.
• Ability to act as a reference point for less experienced staff – support and train new employees.