Senior Workforce Management Specialist - Phoenix, Arizona, United States, Arizona, United States - 27901 - Maximus

General information

Job Posting Title

Senior Workforce Management Specialist

Date

Thursday, January 30, 2025

City

Phoenix

State

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently looking for a Senior Workforce Management Specialist at the Phoenix, AZ location. This position is responsible for providing proactive, solutions-oriented support for the contact center management and WFM team.

Essential Duties and Responsibilities:

- Performs various production control activities including gathering and filing records.

- Determines operational sequences required to produce products.

- Assists in resolving production conflicts while maintaining scheduled requirements.

- Assists in communicating deadlines to all internal departments and external suppliers.

- Reviews job orders, shipping needs and material requirements before developing operational sequences.

- Prepares and reviews production reports.

- Provides guidance and work leadership to less-experienced Planners.

- Participates in special projects as required.

-The 6 month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment

Minimum Requirements

- High School diploma or equivalent required, Bachelor’s degree preferred

- Experience in workforce management applications; Aspect/Alvaria preferred

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.