Description & Requirements
Essential Duties and Responsibilities
- Conduct design sessions with customers to identify requirements.
- Partner with customers to identify a minimum viable product, which represents the smallest product increment that still delivers value, and prioritize remaining product backlog items for incremental release.
- Create a product backlog that represents customer requirements and priorities, which includes defining product epics and writing user stories and acceptance criteria.
- Groom user stories with the software delivery team to ensure they are consumable for delivery.
- Present product backlog items for commitment in sprint planning meetings.
- Attend daily standups with the delivery team and provide direction to support the delivery team's ability to meet sprint commitments.
- Receive product demonstrations from the delivery team and accept user stories as done.
- Provide product demonstrations to the customer.
- May provide coaching to lower level associates.
- Be a SME in Email, SMS, and Messaging to provide strategic guidance for digital needs across Maximus’s digital experience properties to produce - measurable, scalable, and sustainable results.
- Collaborate with digital stakeholders to define KPIs, reporting requirements, and overall measurement strategy for capability product roadmaps.
- Execute and monitor approved implementations and lead the triaging of production related issues.
- Proactively engage with senior stakeholders in business, innovate and identify new ways of improving processes, and create value from data and analytics-driven digital products.
- Accelerate company-wide transformation towards and adoption of digital products
- Create roll up and aggregate reporting for various levels of leadership
- Manage and organize all Email and SMS messaging reports (including workspaces) within appropriate control room console(s)
- Analyze trends and data to provide recommendations and guidance to stakeholders
- Creating, managing, and enforcing capability standards to ensure robust and consistent implementations are enforced
- Ensure digital document capabilities are implemented successfully on various properties, monitoring progress against agreed schedule, quality, scope, and budget
- Create and maintain requirements documents and standards
- Work with multiple development teams to engineer and manage a digital data layer across Maximus websites and applications that follows best practices
- Bachelor's degree
- 7-9 years related experience
- Product Owner certification in scaled agile framework or other equivalency