Dispute Resolution Specialist - UK, United Kingdom of Great Britain and Northern Ireland - 29262 - Maximus

General information

Job Posting Title

Dispute Resolution Specialist

Date

Thursday, April 10, 2025

City

Remote

Country

United Kingdom

Working time

Full-time

Description & Requirements

This is a 12 month Fixed Term Contract.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Dispute Resolution Specialist is an exciting temporary role within the Culture function, focused on the effective management of sensitive and complex employee relations cases, employment tribunal management and dispute mitigation. It will work closely with the Head of Dispute Resolution & ER to handle current and future caseloads.

You will be the key support for front line management of complex employee relations cases, demonstrating expertise in this field
Be responsible for coordinating and gathering all relevant information, documents, and evidence for tribunal, witness statement drafting, hearing attendance and tribunal support to senior manager
Provide necessary coaching and support to managers on sensitive cases, facilitating effective skills transfer for future decision making
You will have the opportunity in suspension/appeals/dismissal case management support
Support the Culture function to design a proactive approach to the management of dispute resolution
Collate and analyse data, insight and trends to inform future activity, ensuring this is shared with the Colleague Propositions team to inform development of their portfolio.
You will build on existing employment law expertise to become the key contact for advice in the organisation.
Foster a culture of continuous improvement and innovation that drives our business growth agenda and creates and maintains a competitive edge in the market.

Key Contacts & Relationships:

Internal

• People Leadership team

• Culture Director

• Colleague Propositions Manager

• Legal Director

• Business Leaders

• People Managers

External

• Employment Lawyers

• ACAS

• Maximus People Manager

• Trade Unions

Qualifications & Experience

• CIPD Qualified – employment law focus

• Experience of handling ACAS early conciliations

• Experience of supporting end to end employment tribunal

• Experience of supporting settlement agreements, suspension and dismissal

• Business partnering experience in a complex organisation

• Strong knowledge of UK employment law and best practice

• Understanding of ACAS codes of conduct.

• Experience of supporting medium – high risk complex cases

• Experience working in a team environment, building relationships and influencing key partners, demonstrating ability to get results through collaboration

• Experience of using data and analytics to drive insight and change

• Strong interpersonal skills across all levels.

• Experience in working with a broad range of individuals and organisations

Individual Competencies

• Leadership

• Communication and stakeholder engagement

• Collaboration

• Data analysis and interpretation

• Problem solving and decision making

• Innovation

• Influencing

• Growth mindset

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.