Adult Skills Retail & Customer Service Trainer - United Kingdom of Great Britain and Northern Ireland - 42149 - Maximus

General information

Job Posting Title

Adult Skills Retail & Customer Service Trainer

Date

Wednesday, August 12, 2026

City

Enfield

Country

United Kingdom

Working time

Full-time

Closing Date

20-Aug-2026

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Identify and assess individual learner needs and skills requirements by administering a series of robust pre-course assessments: including e.g. Maths and English, learning support, learning styles, soft skills, personal/career aspirations and subsequently developing a tailored individual learning plan (ILP) to address specific barriers and skills development needs.

Training will include, personalised, accredited and/or non-accredited skills interventions with embedded personal, social and wellbeing development activities and wrapped around sector/s of interest alongside the wider development, where appropriate, of English, Maths, Digital and Soft Skills.

ILPs (inc. tailored action plan) will include SMART goals/targets. Lessons must be planned effectively ensuring that activities are differentiated towards individual learner needs. Trainers should deliver outstanding training and assessment that effectively assists learners to develop the knowledge, skills and behaviours they need to better prepare them for further learning, sustainable employment and improved confidence/independence.

Job Duties:

** Role is across, Barking, Enfield & Stratford, candidates need to be able to commute to all 3 locations **

• Administer screeners, initial and diagnostics assessments for each learner, and subsequently develop and maintain tailored ILPs (inc. action plans) to include SMART targets.

• Deliver accredited and/or non-accredited training programmes to 19+ Adults in any or some of the following subject areas (multi-disciplinary Trainers will be prioritised during selection):

Customer service, retail and warehouse
Hospitality & Catering

• Train, assess, motivate, mentor and support learners, assisting them to develop personal and social skills to better prepare them for work and independence.

• Undertake regular and meaningful reviews with learners to ensure they remain engaged in the programme, that they are progressing well relative to their initial starting point and any emergent needs are addressed.

• Plan lessons effectively and ensure that activities are innovative and differentiated towards individual learners (e.g. contextualised to their personal learning goals/chosen employment sector), and that learner support is effectively assessed, reviewed, implemented, and evaluated (where required) throughout the learner’s journey.

• Deliver outstanding teaching, learning and assessment to learners.

• Promote, and deliver training in accordance with qualification and centre guidelines.

• Identify and promote current job vacancies while providing tailored support to learners to help them progress into sustainable employment.

• Effective additional support provided to learners with additional learning needs (e.g. SEND, ESOL)

• Contribute towards the development, implementation and monitoring of key documents, policies and procedures e.g. Self-Assessment Reports and Quality Improvement Plans.

• Use MIS (inc. ILR) data to track learner progress against the ILP and KPIs and address any trends towards shortfalls via one-to-ones, action plans etc.

• Monitor learner’s attendance, progression and ensure all forms of teaching, learning and assessment for each element of the qualification is completed enabling candidates to meet the criteria for achievement of the chosen qualification

• Maintain learner records accurately, both hard copy and electronically, and ensure all evidence for all visits is readily available and accessible for audit and quality purposes.

• Implement any improvements identified as a result of performance reviews and internal quality assurance.

• Promote and monitor the Prevent Duty, Safeguarding, equality of opportunity and safe working practices as defined by Maximus policies ensuring all mandatory training is completed

• Ensure Maths, English, Digital, Soft Skills and PDBA (Personal Development Behaviour & Attitudes) themes are embedded into delivery as required or delivered stand alone as needed.

• Take part in standardisation and team meetings and complete continuing professional development activities (inc. Observations of Teaching & Learning), as required.

• Maintain own professional/occupational knowledge, skills and experience, including formal training/networking with fellow professionals (inc. self-reflection).

• Encourage, undertake and respond to learner and stakeholder feedback, contributing to Maximus Training’s cycle of quality improvement.

• Undertake any other tasks and responsibilities appropriate to the level of this post.

• To work flexibly as required, which may require some working during evenings and weekends.

• Comply with all Maximus policies and procedures including all statutory responsibilities; including and not limited to Health & Safety, Safeguarding, Prevent and Diversity, Equity and Inclusion.

Standard Responsibilities

• Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.

• Training to be delivered face-to-face (at Maximus site or employer/outreach premises) and/or online (e.g. webinars)

• If required, able to deliver training sessions on weekends and evenings

• Take appropriate responsibility to ensure the health and safety of self and others.

• Pursue the achievement and integration of equal opportunities throughout all activities.

• Undertake any other tasks and responsibilities appropriate to the level of this post.

• Comply with all Maximus policies and procedures

• Maximus is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share and promote this commitment.

Qualifications & Experience 

Hold a minimum of a Level 3 teaching qualification (PTTLS or equivalent, CTTLS ) and, where required, subject-specific qualifications and/or occupational knowledge/experience to support the accredited/non-accredited training (Adult Skills) delivery to 19+ Adults in any or some of the following subject areas (multi-disciplinary Trainers will be prioritised):

Hospitality & Catering
Adult Social Care
Logistics & Warehousing

Level 3 Award Assessing Vocationally Related Achievement or equivalent - Essential

Level 4 Award in the Quality Assurance of Assessment Process and Practice or equivalent (desirable)

English and Maths to at least Functional Skills level 2

Individual Competencies 

Experience of deploying motivational strategies to develop individuals.
Proven experience of adult or work-based learning, teaching and assessment
Proven track record of delivering funded employability programmes (including accredited and non-accredited qualifications) with complex learners
IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams
A track record of managing and supporting colleagues and learners face-to-face and remotely
Proven track record of working with the unemployed on programmes that facilitate positive outcomes (e.g. sustainable job outcomes, further education, volunteering)
Ability to plan and organise own caseload and diary unsupervised
A strong team player
Excellent communication skills and experience of forging strong relationships with Internal & External Stakeholders.
Experience of delivering services to meet contractual and quality standards
Able to meet and exceed retention and achievement targets for qualifications and progression outcomes
The ability to manage learner numbers in line with budgets and delivery profiles
Excellent presentation skills
Reliable and capable of fulfilling the employment contract (including good sickness record) other than for legitimate disability absences agreed with the Company
Commitment to quality and customers

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.