Business Support Team Manager (PIP) - Lot 1 - United Kingdom of Great Britain and Northern Ireland - 35228 - Maximus

General information

Job Posting Title

Business Support Team Manager (PIP) - Lot 1

Date

Wednesday, January 14, 2026

City

Durham

Country

United Kingdom

Working time

Full-time

Closing Date

13-Feb-2026

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Hybrid position: approximately half of your time will be spent in the office and half working from home

The PIP Business Support Team Manager leads a high-performing team of Referral Administrators tasked with processing PIP, spanning multiple locations in Lot 1. They provide their team with leadership and direction to achieve business objectives.

The PIP Business Support Team Manager is responsible for ensuring that PIP referrals are processed through registration, filework and FME workflow stages in a timely manner and with a high level of accuracy, ensuring a smooth customer referral journey, sufficient volumes to supply assessments, and meeting of end-to-end clearance times.

They will effectively allocate administrative resource and administer filework to Health Professionals (HPs), to respond to fluctuating referral volumes across PIP.

Responsible for line management and professional development of a team that span multiple locations, following Maximus’s performance management framework.
Monitor work in progress (WIP) and workflow reports in order to manage the lifecycle of customer referrals from registration, through filework and up to the appointment stage. Ensure customer referrals are completed in order of priority and returned to the Authority in a timely manner, achieving contractual end to end clearance times.
Maintain effective communication with Authority referral teams, responding to questions and providing updates on referral progress
Ensure sufficient volumes are progressed through file work, with consideration given to channel mix split, geographical/assessment centre capacity and Supply Chain Partner capacity, to maximise assessment delivery
Responsible for allocating file work to Health Professionals daily in line with their expected levels of productivity.
Provide PIP data to inform Health Professional performance reviews/line-by-lines
Ensure that all PIP referrals and are registered accurately on PIPCS/ IT platform daily, through the appropriate allocation of team resource to various tasks to meet the fluctuating volumes of work
Identify best practices, ensuring they are shared and applied consistently by all referral administrators and to all PIP referrals
Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect

Key Relationships:

Internal

Support Services Director

Business Support Manager

Business Support Team Manager

Business/Senior Business Administrators

External

Customer, appointee, and companions

Authority referral teams

Qualifications & Experience

Essential

Experience in supervisory role, delivering to challenging targets

Desirable

Strong knowledge of PIP benefit and processes

Individual Competencies

A commitment to the principles and practices of diversity, equity, and inclusion

Able to communicate effectively, set direction and motivate team members to work to challenging and tight deadlines

Able to read reports and identify actions to improve performance

Strong planning and organisation skills, able to prioritise when multi-tasking

Confident in use of Microsoft Packages; Word, PowerPoint and Excel

Travel Requirements

Must be able to travel between Support Centre locations as required

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.