Growth Director - Contact Centre - United Kingdom of Great Britain and Northern Ireland - 24833 - Maximus

General information

Job Posting Title

Growth Director - Contact Centre

Date

Friday, January 17, 2025

City

Remote

Country

United Kingdom

Working time

Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

Growth Director will spearhead the divisional growth initiatives.

A Leadership role responsible for planning and executing strategies that increase customer base and drive business growth.

Essential Duties & Responsibilities

• Deliver in-year revenue, Total Contract Value targets and exit pipeline requirements as agreed with the Divisional Managing Director and the Growth leadership team.

• Build an understanding of the market opportunities.

• Own and develop the portfolio of opportunities within the relevant Division.

• Ensure all Divisional Business Development team members have suitable targets and support to enable the delivery of the overall Division targets.

• To provide leadership to the team such that all business development employees understand and adopt the strategy and plans and are motivated to achieve their objectives.

• Develop and maintain effective working relationships with key stakeholders within the Division and ensure there is a “one team” approach to Business Development between the Division and Growth.

• Understand Maximus capabilities and assesses them against customer requirements / needs, identifying gaps and implementing strategies to address these.

• To contribute as a senior member of the Business Development & Division Management Teams in the formation of strategies and plans.

• To put in place business development strategies and plans, aligned to UK & Division strategies, which will achieve short, medium and long-term profitable growth targets.

• Work closely with the Marketing and Solutions team to evolve core propositions to meet the specific needs of the differing accounts / opportunities.

• Employs customer knowledge, market information, competitive intelligence, solution and commercial skills to develop winning customer proposals.

• Ensure robust Capture plans are in place for all qualified deals.

• Management of resources across the Business Development lifecycle and the application of robust qualification to drive up quality and win rates.

• Front strategic deals through the appropriate governance sessions.

• Identify resource requirements, forms and leads multi-disciplinary capture teams to pursue qualified opportunities.

• Develop a sustainable pipeline of business, formally captured and presented within the Customer Relationship Management software.

• Develop and maintain extensive relationships within the company, the customer community, and industry to better understand, identify, qualify, and coordinate opportunities in the marketplace.

• Identify probable competition and evaluate relative strengths to inform capture plans, pricing models and leadership judgments.

• Refine and improve processes for Business Development through proactive and positive investment in team activities.

Salary: £100,000 - £120,000 plus £6,000 car allowance

Bonus: Up to 50%

Qualifications and/or Experience

• Proven experience in a growth-focused role.

• Demonstrable Business Development experience in this (or similar) market.

• Demonstrated year on year ability to grow business sectors and reference impactful wins of > £50m TCV.

• Experience of team leadership and management oversight for multi-disciplinary teams.

• Commercial and financial understanding to enable optimum balance of risk / reward / price to be embedded within qualified opportunities.

• Customer focused, with prior experience within a Customer Service and or Employment and Skills environment.

• Prior experience working within outsourced environments.

• Proven ability working with key stakeholders, building relationships across all levels including board and C-Suite level.

• Proven experience managing large teams across multiple projects.

• Strong track record of delivering change in complex and demanding environments.

Individual competencies

• Ability to comprehend complex business problems and identify potential change initiatives.

• Highly developed collaboration skills to work across teams internally and externally to deliver solutions.

• Ability to influence others to adjust behaviours and act on change initiatives.

• High level of presentation skills, with ability to reduce complex issues into simple concepts that others can relate.

• Exceptional time management skills, delivering priorities to standards and deadlines with a logical and commercial approach.

• Excellent communication skills, both written and verbal, when interacting with team colleagues and internal/external stakeholders.

• Practical and pragmatic with ability to cut through problems to deliver value for colleagues and the organisation.

• Exhibit characteristics of high performance, goal oriented, and creative problem solving and business acumen.

• Strong financial acumen and experience aligning business plans with financial growth ambitions.

• Highly impactful, articulate, strong relationship builder with the ability to influence at all levels and with evidence of building and maintaining strong relationships with internal and external customers and key business stakeholders.

• Exceptional communication skills to include interpersonal, written, staff level and executive level business briefings.

• Excellent analytical skills with ability to assimilate information quick and communicate key messages simply and effectively to the business to aid choice making.

• Strongly values led person with excellent judgement and decision-making skills.

• Sound strategic thinker with the ability to operate with a hands-on, pragmatic approach when required.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.