Head of Operational Deployment - United Kingdom of Great Britain and Northern Ireland - 31660 - Maximus

General information

Job Posting Title

Head of Operational Deployment

Date

Thursday, August 7, 2025

City

Remote

Country

United Kingdom

Working time

Full-time

Closing Date

14-Aug-2025

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

The Head of Operational Deployment is responsible for leading the successful planning, coordination, and execution of operational deployments across the organisation. This includes the rollout of new systems, services, and strategic initiatives, ensuring operational readiness, stakeholder alignment, and long-term benefit realisation.

Essential Duties & Responsibilities

1. Lead the end-to-end planning and execution of operational deployments, ensuring alignment with strategic goals.

2. Translate strategic operational solutions into actionable and scalable deployment plans.

3. Coordinate cross-functional teams to ensure operational readiness and seamless implementation.

4. Monitor deployment progress, resolve issues, and escalate risks where necessary.

5. Ensure operational teams are trained, supported, and equipped to adopt new systems and processes

6. Maintain alignment with business continuity, compliance, and service standards

7. Support operations in embedding new initiatives to ensure benefits are realised and documented through case studies and referenceable outcomes.

8. Lead on capturing and embedding operational lessons learnt to foster a high-performing culture.

9. Develop and maintain strategic initiative toolkits to support scalable delivery and mobilisation, ensuring these are accessible via the Maximus UK knowledge base.

10. Provide strategic guidance to Operational Subject Matter Experts involved in mobilisation activities to ensure smooth and effective delivery.

Qualifications & Experience

Essential

Minimum 5 years of experience in operations, deployment, or operational change delivery roles

Strong leadership and coordination skills

Digital Transformation Awareness, Understanding of how digital tools and automation can enhance operational efficiency.

Strategic Thinking & Foresight: Ability to anticipate operational challenges and proactively design scalable solutions.

Change Resilience; Skilled in managing ambiguity and leading teams through complex, fast-paced change environments.

Ability to manage stakeholder expectations during change and deployment

Advanced Communication Skills: Ability to influence and engage at all levels, including senior leadership and frontline teams.

Proven experience in leading large-scale rollouts or transformation initiatives

Experience working in complex, multi-site environments

Familiarity with project and change management methodologies

Individual Competencies

Exceptional Communication.

Data-Driven Decision Making.

Growth-Orientated Mindset.

Solution focused.

Detail-Orientated.

Proactive and Agile Execution.

Results Driven.

Adaptive Leadership.

Learning Agility.

Emotionally Intelligent Leadership

Maximus Competencies

· Embraces Respect.

· Partners Effectively.

· Creates Innovative Solutions.

· Focuses on the Customer.

· Demonstrates Compassion.

· Takes Responsibility & Acts with Integrity

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.