Head of Operational Training (UK) - United Kingdom of Great Britain and Northern Ireland - 31542 - Maximus

General information

Job Posting Title

Head of Operational Training (UK)

Date

Friday, August 1, 2025

City

Remote

Country

United Kingdom

Working time

Full-time

Closing Date

07-Aug-2025

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

The Head of Operational Training is responsible for developing, implementing, and overseeing operational training programs that enhance both clinical and non-clinical operational efficiency and effectiveness. This pivotal role ensures that our diverse workforce is equipped with the necessary skills and knowledge to deliver exceptional customer service and operational excellence. By aligning training & knowledge management initiatives with the business objectives and fostering a culture of continuous improvement, the Head of Operational Training supports the growth and development of employees while adhering to contractual obligations.

Essential Duties & Responsibilities

Growth:

Develop compelling operational training propositions to support our bid strategies that highlight the organisation's strengths and capabilities which improve our win chances.
Innovate and leverage digital-first learning & knowledge management solutions to evolve operational training delivery integrated with My Learning employee development platform.
Develop multiple pathways Design and implement training solutions that address the operational needs of the business delivering training solutions that prioritise diversity, equity, and inclusion and foster an inclusive environment where all employees can thrive.

Measurement & Reporting:

· Monitor and evaluate the effectiveness of training programs by leveraging data to measure the impact and improve training content and delivery. Prepare and present regular reports on training program effectiveness, employee progress, and ROI/ROE.

Strategic Planning:

· Collaborate with Director of Talent, Senior Operations management to align operational training with organisational goals and strategic initiatives.

Continuous Improvement:

· Evaluate the effectiveness of operational training programmes through feedback, metrics, and performance outcomes, and make data-driven recommendations for improvement.

Compliance and Quality Assurance:

· Ensure operational training programs comply with relevant regulations, contract obligations and accreditation standards.

Team Management:

· Lead, mentor, and manage a team of operational training professionals to ensure high-quality delivery of training programs and foster a collaborative and supportive team environment.

Qualifications & Experience

Essential

Expertise in digital learning solutions, platforms & learning technologies
Proven experience in leading operational training delivery.
Leadership & Team Management: Proven ability to lead training and knowledge management teams across multiple sites or functions.
Training Strategy Development: Experience designing and implementing training frameworks aligned with operational goals.
Instructional Design: Strong understanding of adult learning principles and instructional design methodologies.
Knowledge Management: Ability to develop and maintain knowledge bases, SOPs, and learning resources.
Stakeholder Engagement: Skilled in working with cross-functional teams to identify training needs and deliver effective solutions.

Desirable

Degree in Education, training or human resource development or equivalent in a related field
Project management skills and or relevant experience
Track record of implementing knowledge management systems or platforms.
Change Enablement: Ability to support change initiatives through training and knowledge transfer.
Toolkit Development: Experience in creating and maintaining operational toolkits, playbooks, or knowledge bases.

Maximus Competencies

Embraces Respect.
Partners Effectively.
Creates Innovative Solutions.
Focuses on the Customer.
Demonstrates Compassion.
Takes Responsibility & Acts with Integrity

Individual Competencies

Innovation: Generates innovate design solutions to deliver continuous learning across the organisation.
Collaboration: proactively works with cross-functional teams and builds positive relationships to drive results
Detail-Oriented: Ensures accuracy and quality in all deliverables using a project management approach/methodology
Self-aware: involves a deep understanding of one's own strengths, weaknesses, emotions, and behaviours, and how these impact their ability to develop and support business and operational training

Travel Requirements: As required

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.