JCP Engagement Officer - United Kingdom of Great Britain and Northern Ireland - 29447 - Maximus

General information

Job Posting Title

JCP Engagement Officer

Date

Wednesday, May 14, 2025

City

Bromley

Country

United Kingdom

Working time

Full-time

Closing Date

21-May-2025

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To promote through a variety of methods the RESTART programme including the delivery of webinars, workshops, networking and feedback route ways to JCP Work Coaches and SPOCs (Single Points of Contact). To develop and manage strong relationships with JCP to generate eligible and suitable referrals to the RESTART programme to meet contract profiles. Supporting the promotion of account managed vacancies to JCP Work Coaches to generate suitable referrals to maximise job outcome performance.

To develop and manage relationships with JCP Work Coaches and SPOCs to deliver contract profile volumes of starts on the RESTART programme

Develop relationships with JCP Managers, SPOCs and Work Coaches in order to maximise the volume of eligible and suitable referrals to RESTART
Utilise data and profiles to monitor referral and start volumes, being responsive in engagement where it is required to increase referrals or tackle issues with eligibility/suitability
Work with the Regional Account Managers to identify suitable future opportunities to proactively promote referrals to programme through JCP Work Coaches
Work with the operational team to identify and produce case studies and good news stories
Support social media campaigns, networking and JCP relationships through sharing of positive news stories and successes to promote the opportunity

To deliver an ongoing programme of local JCP meetings, information and feedback sessions
To work effectively with the Onboarding and Engagement Manager and JCP Gatekeepers to identify reasons for ineligible and unsuitable referrals. Working with JCP colleagues to support information sessions with JCP Work Coaches to reduce incidences.
Work with Community Partner Network to ensure that provision is appropriate to the need of programme participants. Monitor and promote usage of provision by Recruitment Advisors in the identified geography.
Ensure accurate reporting of all activity and output by:

Tracking of contacts with JCP, including frequency of meetings
Monthly reporting of progress against actions and benchmarks

Please note:

This role is to cover Bromley & Greenwich branches and is fully office based.

Essential

Knowledge of JCP referral processes
Ability to network and promote services of benefit to customers
Extensive experience of customer relationship development
Customer focused with a strong commitment to customer care
Significant experience of delivering successful plans to agreed timescales
Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
Demonstrable influencing skills that promote commitment and action
Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve any issues
Strong completer/finisher with the ability to plan and organise people, workloads and business plan to meet challenging targets and deadlines
Strong problem solving skills
Strong team player with a positive and flexible approach to both work and colleagues
Ability to travel independently nationally.

Desirable

Previous experience of working with JCP provision

Key Business Priorities

Delivery of an agreed pattern of JCP engagements, depending on need and priority
Meeting contract profile referral volumes
Maximising of referrals to start conversions of at least 80%, reducing ineligible and unsuitable referrals against benchmark

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.