Maximus

The Platform Manager manages a family of technology platforms that an agreed pipeline of products and solutions are built upon and delivered to the customer. From SaaS configurable environments e.g. Iconi, Adapt to low code/coded solutions such as RPA, Appian or Boomi. They are responsible for the subject matter expert delivery teams and 3rd parties who perform the delivery of quality products.

The Platform Manager is the primary contact manager for entire scope of assigned platforms, responsible for fostering and maintaining strong vendor partnerships. They work closely with the Business Partnering and Portfolio Management team, Data and Analytics team, and Technology Operations team to develop / configure platforms to ensure solutions are implemented, operated, supported and maintained securely and efficiently. Delivery for the business of products on time, to quality and cost and ensuring architectural decisions that will impact in the longer term. They are responsible for managing and communicating maintenance and release schedules, liaising with project and business teams when these as required.

The Platform Owner drives the platform vision, translates vision into action, shapes platform services and works with business product owners and cross-functional teams to deliver required solutions and features. They will ensure that they are developed, supported and maintained in a secure, efficient, innovative and forward-thinking way.

Collaboration with other maximus Technology teams to align with standards and approaches and gain support and re-use of solutions and expertise.

•Manage the delivery team and external resources to ensure that solutions are delivered and supported to meet business requirements, through coaching, mentoring and monitoring of performance to ensure they are able to perform to the best of their ability. Ensure the team stay up-to-date with Technology industry trends, emerging technologies, and best practices to make recommendations for continuous improvement. Ensure that Agile practices are being taught, implemented and followed across all squads.
•Support the bid and demand pipeline process to ensure that high level solution designs in bids & CI projects are deliverable, affordable and sufficient resource availability to deliver to agreed timelines
•Ensure projects and platform releases, within the platform family, are appropriately managed working closely with the business product owner and supported/co-ordinated with other deployments, so they are delivered, ensuring minimal interference to ongoing business operations, to budget and within agreed time constraints. Ensure completed products meet quality requirements through adequate testing and adequate trained resourcing to support operationally within Service Level Agreements to customers satisfaction. Applying Agile practices and methods
•Provide advice and support to high-level and low-level design activity for products built on platforms within the platform family ensuring architectural design is suitable, performant, secure, scalable and optimised for the platform and making effective use of features to deliver efficient, effective, performant, scalable, secure solutions. Anticipate and communicate risks, as appropriate
•Create and maintain a roadmap for each platform within your platform family, as appropriate, ensuring alignment with business strategy and governance, defining a vision and strategy for progression, prioritising features according to changing business requirements
•Monitor performance across your platform family, reporting and taking remedial action when required, and recommending on changes to improve performance aligned to Maximus UK Technology operational standards and governance eg CAB and other ITIL processes
•Work with Procurement, Finance, leadership teams and peers to maintain budget processes for your team and serving as the primary platform supplier contract manager and maintaining vendor partnerships for your platform family

Salary range:
Non-London £51,000 - £56,000
London £56,000 - £61,000

•Proven track record with various software platforms and applications able to demonstrate a good understanding of platform concepts and value proposition
•Experience in Product Management and understanding of the product approach
•Proven track record of managing platform-based services from a technical and commercial perspective
•Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers
•Proven experience of managing business applications, low-code or traditional development environments and a structured approach to testing and software deployment.
•Demonstrable knowledge of project management planning and governance using Agile or traditional (Waterfall) methodologies
•Experienced business/systems analyst defining products and solutions liaising with internal and/or external stakeholders
•Proven ability of using core Microsoft Office products
•Experienced line manager of technical teams, coaching, training and supervision
•Successful at managing Vendors to drive partnerships and manage performance

Desirable
•Agile Accreditation
•Knowledge of business processes and project delivery in wellbeing, healthcare or government outsourced projects
• Experience of working with international partners and different cultures

Individual Competencies
•Successful stakeholder management, developing positive working relationships with technical stakeholders, business partners, product owners and other teams to work through challenging scenarios and implement solutions
•Appreciation for the customer and their experience of the product. Making UX, security and operational performance a priority across all products and services
•Excellent oral and written communication skills with colleagues at all levels of the business
•Proficient in identifying and prioritising needs, self-managing multiple projects and priorities simultaneously
•Experience understanding business problems and translating big-picture ideas into technical requirements and executable tasks at pace
•Experience of leading and working across multiple multi-disciplinary teams with differing and changing priorities and influencing outcomes by working collaboratively
•Good organisational skills and time management of self and others, including the ability to work quickly and efficiently, within tight deadlines
•Consistently demonstrate company values and behaviours, encouraging others to do the same
•A positive, outcome driven mind-set
•Excellent negotiation skills