Description & Requirements
Essential Duties and Responsibilities:
- Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset.
- Escalate issues and questions to management, as necessary.
- Participate in group discussions with peers or external groups to solution problems of moderate scope.
- Participate in meetings to gain process knowledge and guidance on assigned projects.
- Read, understand, and perform assignments within prescribed guidelines.
- Approach challenges and create solutions with a critical thinking and customer service mindset.
- Prepare standard reports and presentation materials.
- Assist with system documentation (requirements, architecture diagrams, interface definitions)
- Support system integration and testing by executing test cases and documenting results
- Help analyze system performance, logs, and data to identify issues or trends
- Use engineering tools (Jira, Confluence, Git, Excel) to track work and maintain artifacts
- Write basic scripts (Python/Bash/PowerShell) to automate tests or data collection
- Collaborate with engineers in design reviews, standups, and troubleshooting sessions
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Systems fundamentals: basic understanding of how software, hardware, networks, and data interact
- Technical skills: familiarity with at least one programming or scripting language (Python preferred)
- Tools & documentation: experience with Excel/Sheets, Git (basic), and technical documentation
- Testing & analysis: ability to follow test procedures, analyze results, and identify anomalies
- Problem-solving: logical thinking, curiosity, and willingness to troubleshoot with guidance
- Communication & teamwork: clear written/verbal communication and ability to collaborate in team environments