Maximus

Essential Duties and Responsibilities:

- Responsible for directing all quality operations including planning, implementation monitoring and reporting functions.

- Develop and oversee an effective management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance indicators.

- Develop and oversee an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements.

- Develop and deliver quality management and quality assurance training for all employees engaged in quality and performance monitoring.

- Manage internal and external clients' expectations related to quality management, and effectively communicate corporate quality standards across the project.

- Maintain updated knowledge of the project program and requirements to ensure contract compliance.

- Monitor all operations and related metrics for conformance with internal, external, contract performance, and quality standards.

- Monitor and evaluate the effectiveness of all areas of project operations and reports quality issues to project and unit management.

- Schedule, coordinate, and report on both internal and external audit functions of the quality management system.

- Schedule and coordinate all the quality and performance monitoring activities of QC staff across the project.

- Aggregate and analyze quality data and suggest methods for improving product and service quality, design and/or business processes.

- Produce the quality control and performance reports as required by contract and project operations.

- Provide feedback on requirements and functional specifications.

- Attend project management meetings and conduct shift/team meetings with Supervisors.

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- 3 years of previous experience supervising/managing staff required.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.