Description & Requirements
Essential Duties and Responsibilities:
- Responsible for project consultation and management of initiatives that achieve business goals and client objectives by building strong teams focused on solutions to drive revenue, quality, and client satisfaction.
- Must have technical capabilities, project management experience, process reengineering and process improvement skills, and business acumen of client operations in public programs.
- Serve as Senior Project Consultant for HSNA based on state and federal Requirements and regulation, including client requirements.
- Report directly to VP Health and Human Service and supports both strategic and tactical initiatives with department policies and procedures and management of technical solutions.
- Assess support issues and work with IT teams to develop resolutions to meet productivity, quality, budget, and client satisfaction goals.
- Create and monitor standard operating procedures (SOPs) for technical operations team to manage System Health
- Reports, data fixes, work- around efforts, batch job processing, and external data interfaces for the client.
- Manage effective relationships with various Systems’ teams, business partners, vendors, outsourcers, and consultants to benefit Maximus’ mission and the Systems Organization’s strategies and goals. - Serve as liaison between Business Operations and Maximus Systems Organization for assigned initiatives.
- Provide technical leadership, direction, and project oversight as assigned by Technical Operations Director in support of Business Operations.
- Participate in the management of the Systems’ Strategic Technology Plan by working with Business Operations management to define technical initiatives for the short and long term for that business unit.
- Ensure recommended technical initiatives support the overall technical direction established by the VP of Software Development and Director of Delivery and Technical Operations.
- Represent the client's interests at Systems meetings when appropriate (e.g. strategic planning, corporate tech management meetings, PMO meetings).
- Develop advanced concepts, techniques, and standards requiring the most advanced level of interpersonal, technical, and specialized skills.
- Develop new applications for area of expertise.
- Perform other duties as may be assigned.
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.