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General information

Job Posting Title
Supervisor - Nurse (Contact Center Experience)
Date
Monday, September 9, 2024
City
Remote
Country
United States
Working time
Full-time

Description & Requirements

Maximus is looking for a Remote Registered Nurse Supervisor to join our CDC Info Program. The Nurse Supervisor will supervise the daily activities of their direct reports and provide coaching, and development as needed.

**This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).


Essential Duties and Responsibilities:

- Identify training needs and development opportunities for direct reports.

- Discuss job performance concerns with direct reports to identify causes and issues and work closely with the HR department on resolving problems.

- Participate in the work of direct reports to facilitate productivity or to overcome difficult aspects of work.

- Evaluate direct reports' job performance and recommend appropriate personnel action.

- Perform evaluations of patients that includes evaluation of health status, strengths, care needs, and preferences.

- Instruct, demonstrate, observe skills and techniques of nursing staff and provide feedback to management. Raise issues of concern to management.

- Assist with training of new Nurses and refresher trainings as assigned for existing nurses.

- Identify task weakness in staff and take appropriate action to correct deficiency.

- Assist management in providing assessment guidance to team members.

Additional Duties
- Manage a team of nurses and oversee their daily work.
- Provide real-time coaching, career development, and plans for improved performance to direct reports
- Implement operational policies and procedures based on observations
- Observes and follows company policies and procedures and holds subordinates accountable for following company policies and procedures.
- Complete daily and weekly administrative deliverables, including progress reports, coaching summaries, and performance evaluations
- Meet performance KPIs as determined by senior leadership and client requirements
- Complete the examination of all forms and supporting documentation in accordance with established procedures and program rules for applications that are complex in nature and/or have a significant financial impact.
- Understand, interpret, determine, and document eligibility decisions using defined operating guidelines.
- Document findings and prepare audit files.
- Write detailed reports
- May review the work performed by peers and process applications with more complexity.
- Manage the end-to-end process from application intake through a final decision.
 - Current RN Licensure.
 - 2 years of RN experience to include prior experience supervising RN’s.
 - Ability to work with technology in the workplace.
 - Knowledge of the theory, principles, and practices of general professional nursing.
 - Knowledge of state and agency laws and regulations governing general professional nursing practices

Education and Experience Requirements:
- Certified RN Licensure required
- Bachelor’s degree or equivalent work experience required
- Five (5) years’ clinical direct patient care experience required.
- Two (2) years of leadership experience required.
- Ability to analyze and solve problems that vary from established procedures and make sound decisions.
- Ability to prioritize, meet deadlines, and work independently.
- Ability to manage multiple assignments including following through and keeping focused in a dynamic work environment.
- Strong organization, teamwork and interpersonal skills.
- Strong verbal and written communication skills are critical when responding to inquiries.
- Strong customer focus with ability to maintain customer rapport.
- Able to work in a fast-paced environment with focus on productivity and accuracy.
- Proficient in the use of Microsoft Office products

Remote Worker Requirements:
- Private and Secure workspace from home
- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home
- Internet provider that offers enough speed for multiple users without latency or lag? (i.e., housemate also WFH, kids playing video games or streaming shows, etc.)
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Minimum Requirements

- Current RN Licensure.

- 2 years of RN experience to include prior experience supervising RN’s.

- Ability to work with technology in the workplace.

- Knowledge of the theory, principles, and practices of general professional nursing.

- Knowledge of state and agency laws and regulations governing general professional nursing practices.

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
65,000.00
Maximum Salary
$
75,000.00