Description & Requirements
Essential Duties and Responsibilities:
- Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures.
- Identify training needs and development opportunities for subordinates.
- Develop work schedules and assign duties to subordinates to ensure efficiency.
- Discuss job performance concerns with subordinates to identify causes and issues and work closely with the Human Resources department on resolving problems.
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Ensure compliance with the company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Evaluate systems and data to improve quality control and process improvements.
- Conduct process improvement utilizing project reports.
- Report issues, problems, and concerns to management.
- Ensure work with customers is executed in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Minimum two (2) years supervisory experience in case management; automated data systems; working with disadvantaged populations.