Description & Requirements
Maximus is looking for an onsite Trainer, based at our Brownsville, TX location with occasional work at our location in Pharr, TX. The Trainer will be responsible for the complete learning development and maintenance process, including needs analysis, design, and development. The Trainer will work closely with management to ensure successful development, implementation, and delivery of ongoing training support.
Essential Duties and Responsibilities:
- Responsible for the complete learning development and maintenance process, including needs analysis, design, and development.
- Work closely with management to ensure successful development, implementation, and delivery of ongoing training support.
- Assess new hire performance; identify those that are prepared to move into further training/production and those that need more assistance.
- Coach new hires on content and provide feedback on skills and deficiencies to management.
- Create any combination of materials to support this approach which could include, but are not limited to: PowerPoint slides, job aids, case studies, system drills, prepared flip charts, e- Learning, team activities, etc.
- Study content and prepare a list of possible questions which trainees are likely to ask, review with client subject matter experts in order to be better prepared.
- May process paperwork for systems (state and internal) access for new hire temps arriving from staffing agency.
- May provide feedback to agency on status of participants as needed.
- Deliver training content to existing employees and new hires using various media
Facilitate discussion using questioning techniques.
- Alter the delivery method of training to clarify a concept as needed; rapidly assess how students will best assimilate the information.
- Employ classroom management techniques to disruptive class behavior
Develop and execute tests to measure student performance and administer re-takes to help students exceed the test score requirement. Recommend termination for those that fall below that requirement.
- Participate in team meetings and assist in writing Knowledge Center articles, etc.
- Review state agency websites for policy changes. Based on those findings, make determination on impact to business.
- Assist on special project requests and new initiatives.
- Review and evaluate PIA procedures and make recommendations for improvements.
- Provide coaching and support to the operations team.
- Stay current and knowledgeable of Program changes and updates, ensure information is accurately
communicated to the operations team.
- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.