Description & Requirements
Essential Duties and Responsibilities:
- Complete quality audits on assessments, screens, and other work products to improve outcomes and processes and to ensure adherence to policy and procedure and applicable state and federal regulations.
- Organize and perform ad hoc quality-focused studies on assessments, screenings, and other work products to identify trends, develop recommendations, and guide quality improvement activities, operations decisions, and customer consultation.
- Monitor decision-making and performance to ensure quality outcomes. Provides feedback to appropriate member(s) of leadership management when concerns arise.
- Develop and facilitate inter-rater reliability projects for clinical and quality staff.
- Collect, audit, analyze, and report on company quality data to support quality projects and initiatives defined by the company’s Quality Improvement Plan (QIP).
- Develop, review, and edit comprehensive quality reports for internal and external customers, ensuring level of compliance with the QIP and contract requirements is communicated.
- Coordinate quality projects by scheduling and leading quality focus meetings, creating and communicating meeting agendas, and communicating key discussion points and action items regularly to keep progress on-track.
- In collaboration and with the Quality Improvement Coordinator, develop electronic tools and resources for new and existing quality improvement projects and initiatives, including various presentations, training plans, forms, spreadsheets, informational handouts, etc.
- Conduct regular quality training sessions with internal and external customers.
- Assist with compliance research, documentation, resolution, and reporting.
- Perform other duties, as necessary or assigned by the manager.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.