Maximus

- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments

- Perform repetitive clerical steps

- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.

- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits. 

- Interpret paperwork and make sound judgments based on information received. 

- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.  

- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy. 

- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.  

- Apply data program techniques and procedures to daily tasks. 

- Generate reports, store completed work in designated locations and perform backup operations. 

-  Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system. 

- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists. 

- Must be able to effectively read a prepared / written script out loud. 

- May be required to work scheduled holidays, overtime, and Saturdays.  

 Education and Requirements:

  - High School diploma or GED required. 

-   At least one (1) year of customer service, administrative or call center experience required.  

-   Ability to write using proper grammar and punctuation. 

-   Ability to type a minimum of 23 WPM required. 

-   Ability to work independently and in a team environment.  

-   Excellent interpersonal skills and the ability to organize simultaneous tasks.  

-   May be required to work scheduled holidays, overtime, and Saturdays.  

-   PC skills, including experience with Microsoft Office applications, are required. 

-    Adhere to policies as they relate to protecting personally identifiable information.  

-    Applicant will be required by contract to undergo program update training as student financial assistance programs change.  

 Additional Requirements per Contract/Client:

- Must reside in the U.S

- Must be a U.S. Citizen

- Must be able to pass a criminal background check. 

- Must not be delinquent or in default on any federal student loans. 

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. 

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)