Description & Requirements
Essential Duties and Responsibilities:
-Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing, and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, State and Federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Exercises supervision in terms of costs, methods, and staffing.
- Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Regularly interacts with leadership on matters concerning several functional areas, divisions, and/or customers.
- Establishes operational objectives and work plans and delegates assignments to subordinates.
- Involved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect.
- Perform other duties as may be assigned.
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.