Description & Requirements
๐ Work/Life Balance Support โ Flexibility tailored to your needs!
๐ฐ Competitive Compensation โ Bonuses based on performance included!
๐กComprehensive Insurance Coverage โ Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
๐ Future Planning โ Prepare for retirement with our 401K Retirement Savings plan and Company Matching
๐๏ธ Paid Time Off Package โ Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
๐ Recognition Platform โ Acknowledge and appreciate outstanding employee contributions.
Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application.
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:
- EEU
- Data Entry
- Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
Preferred Experience
- Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.