Maximus

- Work on assignments that are semi-routine in nature but recognize the need for occasional deviation from accepted practice.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.

- Perform repetitive clerical steps.

- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.

- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.

- Interpret paperwork and make sound judgments based on information received.

- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.

- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.

- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.

- Must support high call volume days by taking inbound borrower phone calls.

- Must complete and pass DRG call center customer service training.

- Must make outbound borrower calls as needed.

- Must be able to effectively read a prepared/ written script out loud.

- Apply data program techniques and procedures to daily tasks.

- Generate reports, store completed work in designated locations and perform backup operations.

- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.

- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.  

- Applicants will be required by contract to undergo program update training as student financial assistance programs change.  

 Education and Experience:

- High School degree or GED required.

- Associate’s degree and/or 2-4 years of experience.

- Must have at least two (2) years Student Loan customer service and/or call center and a good understanding of the Student Loan process.

 Additional Requirements Per Client:

- Must reside in the U.S

- Must be a U.S. Citizen

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans. 

- May be required to work scheduled holidays, overtime, and Saturdays.

- Adhere to policies as they relate to protecting personally identifiable information.

- Must have the ability to write using proper grammar and punctuation.

- Must have the ability to type a minimum of 23 WPM required.

- Must have the ability to work independently and in a team environment.

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

- Must be able to navigate Microsoft Excel spreadsheets.

- Must have the ability to identify new scenarios and ask for guidance when none is available.

- Must have a logical thought process.

- Must be organized, take accurate notes, and refer to notes during processing.

- Must welcome as well as accept constructive/constant feedback.

- Must have the ability to use resources and tools to effectively communicate: IM Chat, helpful guides/best practices, and training material.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.