Description & Requirements
Essential Duties and Responsibilities:
- Manages participants through their period of participation in the Program by monitoring overall program compliance, oversight of recovery activities, recommendations for treatment, and liaison with the Board.
- Conducts remote, telephonic assessment and reassessments of healthcare professional licensees to evaluate their status, overall compliance with program requirements, and progress in recovery.
- Contacts the participant, the appropriate Board/Committee (or their designee) or treatment providers, facilities and labs in response to participant non-compliance with the Program Agreement.
- Meets with applicant/participant telephonically weekly until seen by Review Committee, and monthly thereafter, to review compliance and progress in recovery.
- Responds to incoming calls on the toll-free line, as needed, and after-hour, weekend, and holiday calls on a rotating basis with other Program staff.
- Evaluates incoming information submitted by treatment providers, facilities, participants, and labs to monitor participant's progress and compliance with the Program Agreement.
- Reviews data in the History and Profile (H&P) reports to ensure accuracy prior to submission to Program Managers (PMs).
- Works on issues where analysis of situation and of data requires review of relevant factors: Exercises judgment within defined procedures and policies to determine appropriate action.
- Engages in quality assurance monitoring and evaluation for the Program, as necessary.
- Bachelor's degree from an accredited college or university in Business, Behavioral Science, or related field strongly preferred.
- Clinical licensure requirements are based on program contract requirements and are outlined in job posting