System Consultant (Onsite - Washington, D.C.) - United States - 32803 - Maximus

General information

Job Posting Title

System Consultant (Onsite - Washington, D.C.)

Date

Tuesday, September 23, 2025

City

Washington

State

Country

United States

Working time

Full-time

Description & Requirements

Maximus is looking for a System Consultant in support of the Helpdesk and IT Support Program. The System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services, and on-site maintenance. Hardware acquisition, maintenance and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology. The System Consultant will provide proactive on-site support to one or more client offices. The role of the System Consultant is to minimize calls to the Help Desk by developing a rapport with assigned offices and suggesting systems management improvements.

*Position is contingent upon contract award*

This is an onsite role at our Washington, D.C. location.

Essential Duties and Responsibilities:
- Identify gaps in project and systems performance management processes.
- Create process documentation and training materials.
- Conduct reviews of data derived from project and systems performance management processes and summarize findings.
- Perform quality audit of work products delivered by team members and service providers.
- Create reports used to evaluate trends to support continuous improvement initiatives.
- Analyze data and report on issues and challenges related to the effective execution of project and performance management processes.
- Analyze system data and performance reports to support identification of trends and business impact.
- Analyze information related to systems management activities (estimates, resources, time logs, risks, change requests, and schedules), and prepare actionable recommendations to support business objectives.

Responsibilities include but are not limited to:

- Customer Support and Communication

- Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and/or hardware and software vendors.

- Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.

Technical Expertise in Multi-Platform Environments

- Managing Operating Systems--Supporting Windows, Mac, and server systems, ensuring they are properly configured, updated, and maintained. Installing and configuring application software and computer hardware.

- Technical Support and Troubleshooting--Providing technical assistance to staff members, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity.

- User Account Management--Creating and managing system permissions, user and computer accounts. Ensuring proper access controls and security measures.

- Security and Monitoring--Regularly performing security tests and monitoring system security. Implementing security protocols, firewalls, and backups.

- Network Maintenance--Maintaining networks and network file systems in partnership with the client. Collaborating with client network administrators to ensure seamless communication and connectivity.

Mobile Device Support:

- Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.

- Problem Solving and Troubleshooting--Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users. Knowledge of best practices for system maintenance and user support

Continuous Learning and Adaptability:

- Willingness to stay up to date with the latest technologies and advancements in both software and hardware.

- Flexibility to adapt to evolving technical environments and user needs.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Bachelor’s Degree in a computer-related field or at least 3+ years of related technical experience.

- Customer service training and 3+ years of direct customer support.

- Exceptional verbal and written communications skills required to prepare and deliver technical briefings and reports to client staff and/or hardware and software vendors

- Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both.

- Experience supporting IOS and Android devices

- Must be able to effectively teach concepts to the customer

- Must possess one or more of the following certifications:

- HP Certified Professional to include certification as Accredited Platform Specialists for platforms including, but not limited to Desktops, Servers, Printers, and Laptops.

- Microsoft Certified Professional

- Apple-Certified Professional

- U. S. Citizen

- Ability to pass Federal background check

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccommodations@maximus.com.