Description & Requirements
Essential Duties and Responsibilities:
- Ensure accurate and timely processing of incoming eligibility related forms and processing of mail.
- Process outgoing mail. Images inbound documents into imagine system based on standard operating procedure.
- Perform data entry of information from documents as required.
- Coordinate data entry of returned mail. Scanning and linking of documents that are processed in the imaging department.
- Work closely with various Maximus departments to coordinate archiving of documents for offsite storage.
- Analyze and summarizes mailing data to produce mail reports that include trends of incoming mail and project spikes in workload for call center, mail room and data entry.
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Communicates more complex information, using job experience to anticipate and proactively address related questions.
- Handled all incoming and outgoing mail operations, including scanning and imaging documents into the internal system following SOPs.
- Performed precise data entry from physical documents and coordinated data entry of returned mail.
- Scanned, linked, and archived processed documents in coordination with the imaging department and offsite storage teams.
- Analyzed mailing data to generate reports, identifying trends and projecting workload spikes for mail room, call center, and data entry teams.