Maximus

Essential Duties and Responsibilities:
- Assist with providing functional direction and training to staff regarding operational policies and procedures.
- Assist the supervisor by responding to inquiries related to various customer service activities.
- Participate as necessary in specialized projects, work groups and committees aimed at evaluating project needs, improving services, and implementing new service strategies.
- Ensure work area is secure of confidential materials, organized, and fully stocked of appropriate paperwork at the beginning and end of each shift.
- Initiate outbound calls and respond to incoming customer calls in order to assist internal and external clients.
- Maintain accurate case records for the participant, both hard copy and in computer information systems.
- Attend meetings on behalf of the Supervisor when requested.
- Conduct unit meetings in the absence of the Supervisor.
- Submit reports as directed by management.
- Perform other duties as may be assigned by management.

- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicates routine information in a clear and accurate way with internal & external contacts.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccommodations@maximus.com.