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General information

Job Posting Title
Analyst - DataAnalytics
Date
Monday, March 24, 2025
City
Remote
Country
United States
Working time
Full-time

Description & Requirements

As a member of the Maximus Contact Center CX team the Analyst – Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus. This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.

Essential Duties and Responsibilities:

- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.

- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.

- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.

- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.

- Ad hoc tool development to support operational and under served analytical areas.

- Learning emerging technologies and systems of need for company initiatives.

- Activities to support team communication and strategy implementation (meetings, etc.).

- Project management activities.

• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
• Willingness to travel as needed.
• Attention to detail
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EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
47,600.00
Maximum Salary
$
104,160.00