CSC Artificial Intelligence (AI) Lead - United States - 38438 - Maximus

General information

Job Posting Title

CSC Artificial Intelligence (AI) Lead

Date

Thursday, April 16, 2026

City

Little Rock

State

Country

United States

Working time

Full-time

Description & Requirements

We’re looking for an experienced Artificial Intelligence (AI) Lead to help design, implement, and oversee AI-driven capabilities within a large, mission-driven Customer Support Center (CSC) environment. In this role, you’ll blend technical expertise with strategic leadership—working closely with stakeholders to modernize operations, introduce innovative AI solutions, and ensure responsible, compliant use of AI technologies.

This is a hands-on leadership position for someone who enjoys shaping AI strategy while guiding real-world implementation.

**Candidate must be local to Little Rock, AR**

Essential Duties and Responsibilities:

- Design and develop advanced AI software applications, ensuring scalability, performance, and integration with enterprise systems.
- Responsible for developing and modifying systems software (i.e., software for use in operating/controlling hardware and providing a platform for running internal end-user/business applications).
- Develop and communicate descriptive, diagnostic, predictive and prescriptive insights/algorithms.
- Apply knowledge of experimental methodologies, statistics, optimization, probability theory and machine learning using code for tool building, statistical analysis and modeling, using both general purpose software and statistical languages.
- Lead technical implementation efforts in both theoretical and product design environments, translating complex algorithms and specifications into code while mentoring junior engineers and guiding team-level development practices.

Essential Duties and Responsibilities:

- Define and lead the overall AI strategy for the CSC, including:

- Identifying meaningful AI use cases and defining how AI supports business and operational goals

- Developing a clear roadmap for AI implementation and adoption

- Identifying and leveraging available data and State resources to support AI initiatives

- Oversee the implementation of AI tools and AI-supported processes, ensuring solutions are scalable, effective, and aligned with operational needs

- Partner with State stakeholders to identify opportunities to innovate and improve customer support operations using AI

- Ensure the ongoing health, performance, and maintenance of deployed AI solutions, following industry best practices

- Establish and uphold AI governance and compliance standards, including data privacy, security, and adherence to applicable laws and regulations

- Act as a trusted advisor, translating complex AI concepts into clear, practical guidance for both technical and non-technical audiences

- Call Center Experience: Hands-on experience in call center or contact center operations, with a proven track record of implementing or optimizing AI-powered solutions for customer interactions, routing, IVR, or agent assistance.

- CRM AI Automation: Strong experience automating CRM platforms, with Salesforce preferred. Demonstrated success implementing AI features such as Einstein, predictive analytics, intelligent case routing, chatbots, or workflow automation within a CRM environment.

Minimum Requirements

- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

Job Specific Minimum Requirements:

- 5+ years of experience leading artificial intelligence, machine learning, or data science initiatives of comparable size and complexity

- Deep familiarity with implementing and managing enterprise-grade AI solutions, including prior experience deploying similar solutions in complex environments

- Proven background in technology adoption and business process transformation, especially integrating AI into existing operational frameworks

- Strong communication and collaboration skills, with the ability to explain AI concepts in a way that resonates with diverse stakeholders

- Bachelor’s degree or higher in computer science, data science, artificial intelligence, or a related technical field

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.