Description & Requirements
This is a Full-Time, Permanent position where you will enjoy a hybrid working arrangement: you have the choice to work remotely or on-site at our Austin, TX location.
Why Maximus?
* Awesome work schedule: Hours of Operation are 8 AM - 6 PM Monday-Friday
* Paid Time Off
* Employee Assistance Program (EAP) for your well-being
* Employee wellness programs
* Employee discount programs
Essential Duties and Responsibilities:
- Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
- Follow standard operating procedures to ensure consistency and accuracy.
- Address customer inquiries and resolve problems to ensure that appropriate changes are made.
- Refer unresolved customer grievances to designated departments for further investigation.
- Communicate with supervisor regarding any potential needs or concerns.
- Perform data entry accurately.
- Perform other duties as assigned by management.
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
* High School diploma or equivalent with 0 - 1 years of experience
* At least 6 months of customer service experience preferred.
* Must reside within 70 miles of Austin, TX
* Fluent ability to read, write, and speak Spanish.
Home Office Requirements:
* Reliable, high-speed internet service
* Minimum 20 Mbps download speeds
* Must be a traditional, wired high-speed connection such as cable or fiber
* Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
* Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
* Quiet and distraction-free workspace
* Maximus will supply your computer equipment