Description & Requirements
Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
-Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application.
-Assist Call Center Operations and other departments as determined by project management to meet business needs.
-Regular member of a processing unit within the Outreach department:
- EEU
- Data Entry
- Manual Notices
-Maintain Certified Application Counselor CAC active certification
-Conduct Certified Application Counselor (CAC) tasks in select counties
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual -performance criteria and bonus template for this position
-Perform other duties as assigned by Management
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
-Prior work experience in customer service, data entry and or data processing
-Experience working with MS office applications (Excel, PowerPoint & Word)
Preferred Experience
-Experience with New York Medicaid
-2+ years of experience in customer service or related position
-Bilingual English/Spanish preferred
Home Office Requirements
-Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above.
-Reliable high-speed internet service
-Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
-Minimum 5 Mpbs upload speeds
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