Description & Requirements
π Work/Life Balance Support β Flexibility tailored to your needs!
π‘οΈ Comprehensive Insurance Coverage β Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
π Future Planning β Prepare for retirement with our 401K Retirement Savings plan and Company Matching
π± Holistic Wellness Support β Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
π Recognition Platform β Acknowledge and appreciate outstanding employee contributions.
π Diversity, Equity, and Inclusion Initiatives β Join a workplace committed to fostering diversity and inclusion.
π Tuition Reimbursement β Invest in your ongoing education and development.
π Employee Perks and Discounts β Additional benefits and discounts exclusively for employees.
π Maximus Wellness Program and Resources β Access a range of wellness programs and resources tailored to your needs.
π Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Preferred Qualifications
- Experience with the Medicaid program or within a HIPAA-regulated environment
- Intermediate to advanced computer skills