Description & Requirements
Essential Duties and Responsibilities:
- Provide high level customer support to internal and external customers.
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Provide mentoring/training and guidance to other Administrative Coordinators
- Assists with training new staff
- Works on a variety of assignments requiring considerable judgement and initiative.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently
- High School Degree or equivalent and minimum 6 years of relevant experience, or Associate Degree with minimum 4 years or relevant experience
o Clinical office experience preferred