Desktop Support Intern (Onsite Eagan, MN) - United States - 29546 - Maximus

General information

Job Posting Title

Desktop Support Intern (Onsite Eagan, MN)

Date

Thursday, April 10, 2025

City

Eagan

State

Country

United States

Working time

Full-time

Description & Requirements

Each year, the Maximus US Services division touches the lives of people through the programs we support — in areas such as healthcare; aging and disability services; behavioral health; children, youth, and families; and economic security. As a leading provider of operational management and technology solutions to state and local governments, Maximus helps deliver public services more efficiently while optimizing the use of tax dollars.

BENEFITS / COMPENSATION:

Hourly pay range is competitive and commensurate with education and experience. Interns are eligible for benefits. All computer equipment and access to digital systems will be provided to the hired candidate. Students may also complete the internship for academic credit, subject to the qualifications of their academic program.

PROGRAM DETAILS:

This position requires a commitment of 40 full-time hours per week, with availability during usual business hours (8AM-6PM ET), for the duration of a 10-week summer program: starting Tuesday, May 27th and ending Friday, August 8th, 2025

Essential Duties and Responsibilities:

- Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user.

- Provide support for Windows 10 and troubleshooting issues including running in-depth diagnostics.

- Perform PC builds including the use of image deployment software to perform imaging tasks.

- Document, track and monitor problems within the ticketing system to ensure timely resolution.

- Identify, research and resolves technical problems.

- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.

- Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices.

- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals.

- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests.

Minimum Requirements

- High school diploma and enrollment in IT program/progress towards IT Associate’s Degree.

- 1-2 years of completed undergraduate coursework preferred.

- Basic knowledge of Microsoft Windows 10 or above.

- Basic knowledge of Microsoft 365.

- Basic to Moderate trouble shooting skills.

- Basic understanding of Networked printers, Scanners, Multifunction devices.

- Moderate to Advanced customer service skills.

- Strong verbal and writing skills.

Currently enrolled at a 4 year college or university
Currently Pursuing a Major in Information Technology
This is a ONSITE internship located in Eagan, MN

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.