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General information

Job Posting Title
Director, Digital Accessibility
Date
Tuesday, July 22, 2025
City
Princeton
State
NJ
Country
United States
Working time
Full-time

Description & Requirements

Maximus is currently seeking a Director, Digital Accessibility to lead and expand a highly visible client-facing and internal program ensuring our digital products and services are accessible to all users, including people across a broad spectrum of abilities, and in compliance with relevant laws and standards.  
 
This role requires a leader with hands-on experience working in an environment where accessibility is imbedded early in the software development lifecycle across design, development, and delivery. You will advise leadership and be a trusted partner to design, engineering, product, procurement, contracts, operations, sales, and other business teams. Your team’s work mix will include both addressing internal enterprise accessibility matters as well as delivering accessibility services both stand-alone and as a part of larger professional services motions that are revenue-generating and client-facing, with the larger balance being professional services in nature. You will build on our existing base and scale our accessibility practice while maintaining a lean team of SMEs, with a framework of repeatable processes, templates, and toolkits to improve the efficiency of end-to-end testing and remediation projects across a global matrixed organization. You will drive organizational change to embed accessibility best practices into all internal development processes. Much of your team’s focus will be on enabling other parts of the organization to perform the vast majority of hands-on work related to accessibility as a part of their existing workflows (e.g., Educating functional testers to assume responsibility for Accessibility testing, Business Analysts building accessibility into their acceptance criteria for user stories, Developers imbedding accessibility into their coding standards and pipeline, etc.). You will own the enablement of portfolio-wide compliance monitoring and reporting to stakeholders at all levels.  

You will be a hands-on practitioner and team leader balancing primarily matrixed assignments of your staff with some direct management. As an advisor and advocate to the organization and to our clients, you will often facilitate in-person collaboration and engagement. 

You must live within a commutable distance of Princeton, NJ and regularly work on-site. You will be flexible when traveling to client offices and attending industry events. 

Essential Duties and Responsibilities:
- Lead cross-functional projects using design thinking concepts to elicit requirements and agile delivery methodology to deliver results
- Use advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities
- Build, develop and maintain cloud and on-prem data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions
- Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables
- Design and build technical processes to address business issues
- Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics
- Report on results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams
- Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
- Develop and implement controls to ensure quality standards, organizational expectations, and regulatory requirements
- Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company
- Monitor performance of team members according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing and disciplinary actions

Strategic Leadership 
- Lead a comprehensive accessibility strategy aligned with the organization's goals.  
- Establish short- and long-term program objectives and drive organizational change. 
- Create a framework of repeatable, scalable processes and templates to increase efficiency.  
- Advocate for accessibility initiatives at the executive level and across the organization.  

 Team Building and Management  
- Recruit, train, and lead a team of accessibility specialists, testers, and consultants in alignment with business and client demand-signals.  
- Manage resource capacity, concurrent assignments, timelines and budget commitments.  
- Provide ongoing mentorship and professional development opportunities for the team. 
- Oversee tracking and reporting of accessibility-related task progress across the portfolio.  
 
Accessibility Testing and Assessment  
- Oversee the development and execution of accessibility testing protocols for digital products.  
- Ensure compliance with relevant accessibility standards (e.g., WCAG, ADA, Section 508).  
- Provide architectural guidance on: 
  • Semantic HTML structure and ARIA usage (aria-label, aria-hidden, aria-live, etc.)
  • Keyboard navigation, focus management, and screen reader support.
  • Color contrast, alt text, skip links, and logical reading order.
-Oversee and conduct manual and automated accessibility testing using tools such as evinced, Deque, BrowserStack, axe, WAVE, Lighthouse, and assistive technologies (JAWS, NVDA, VoiceOver, TalkBack). 
- Conduct regular accessibility assessments and audits to identify areas for improvement. 
- Produce accessibility compliance reports following industry standard formats.   
- Provide revenue-generating consulting services to clients on accessibility best practices.  
- Provide expert coaching and guidance to internal teams on accessibility best practices. 
- Manage customer expectations for service delivery from start to finish; planning, estimating, staffing, and executing to meet all budget and timeline commitments. 
- Identify and communicate barriers and trade-offs and recommend prioritization and an approach that balances business risk, needs, constraints, and impact.  
- Develop and implement remediation plans to address accessibility issues while balancing client, contractual, commercial, and regulatory requirements and concerns. 
- Collaborate with design, engineering, QA, and product teams to embed accessibility into the software development lifecycle from the outset. 
 
Stakeholder Communication and Influence 
- Communicate accessibility goals, progress, and outcomes to stakeholders at all levels. 
- Build and maintain accessibility best practices documentation and role-based toolkits. 
- Influence and educate senior leadership on accessibility and design priorities. 
- Represent the organization at industry events, conferences, and forums.  

Continuous Improvement  
- Drive continuous improvement to enhance the accessibility of digital products and services. 
- Monitor and report on key performance indicators related to accessibility efforts.  
- Scale accessibility learning initiatives and curriculum across the organization. 
- Stay current with emerging trends and industry research and implement new technologies and approaches to improve digital accessibility. 
- Collaborate with our engineering teams to integrate accessibility into our CI/CD and general development practices. 

Minimum Requirements

- Bachelor’s degree or equivalent combination of education and experience required. Preferred fields of study in Computer Science, Informatics, or Industrial Engineering.
- Ten (10) years in a consulting or digital agency environment required.
- Minimum five (5) years of experience in a management position in the field.
- Five or more years of experience specifically with more than one of the following: Datalakes, Datawarehouses, Informatica, Other ETL tools, Azure, Power-BI, Tableu, MicroStrategy, Snowflake.
- Familiarity with Agile delivery methodology.
- Experience working with a distributed team (on/off shore).
- Experience working in a mixed environment of FTEs and Vendors.
- Understanding of Vendor Management.
- Knowledgeable P&L responsibilities.
- Expert program management skills.
- Curiosity to learn about new businesses and industries, and ability to quickly grasp and make effective use of industry- and company-specific terminology.
- Solid written and verbal communication skills and leadership.
- Ability to summarize and convey information to stakeholders and sponsors.
- Strong negotiation and objection handling skills.
- Ability to influence others both within and outside of immediate team to achieve results.
- Ability to travel as required up to 60%. Given the dynamic nature of the team and the need to be responsive to our customers’ needs, some travel may be coordinated on short notice.
- BA/BS in information technology, computer science, information design, human computer interaction, engineering, interaction design, user experience, or related field. Additional years of relevant experience will be considered in lieu of degree.
- 10+ years of experience in software development, UX/UI architecture, or technical leadership with 5+ years focused on digital accessibility (hands-on experience performing automated and manual testing and remediation of web and mobile applications, including iOS and Android native apps, and electronic media for compliance with Web Content Accessibility Guidelines (WCAG) 2.1/2.2, Revised Section 508 Standards, and other applicable standards and regulatory requirements. 
- 2+ years of experience managing a team of professional individual contributors, including resource forecasting, assignment and tracking, performance management, and budget management. 
- Proven track record of leading and growing a successful accessibility program with accessibility embedded early in the development lifecycle (shift-left).
- Familiarity with front-end technologies (HTML, CSS, JavaScript, frameworks like React/Angular) and how they impact accessibility.  
- Experience leading accessibility audits, remediation efforts, and embedding accessibility into Agile development processes. 
- Strong written and verbal communication skills, with the ability to articulate complex accessibility concepts to both technical and non-technical stakeholders. 

Preferred Skills and Qualifications: 
- IAAP certifications such as CPACC, WAS, or CPWA. 
- Experience with native mobile accessibility APIs and PDF remediation tools (Adobe Acrobat Pro, CommonLook). 
- Background in public financial sector, healthcare, or other regulated environments preferred. 
- Experience authoring Accessibility Conformance Report (ACR) and Voluntary Product Accessibility Template (VPAT), preferably in the context of contract procurements. 
- Knowledge of WAI-ARIA, UAAG, ATAG and EPUB specifications. 
- Knowledge of UI design patterns including SPA, RIA, and AI/chat/voice interfaces. 
- Knowledge of accessible metadata and tagging best practices for Digital Asset Management (DAM) systems. 
- Knowledge of accessible real-time communication (RTC) applications for video, text and audio calls, text chat, file exchange, screen sharing and gaming. 
- Knowledge of captioning, live transcription, sign-language, and real time user support for meetings, conferences, and presentations that are remote/virtual, in-person, or hybrid. 
- Knowledge of XR Accessibility User Requirements (XAUR) for virtual, augmented or mixed reality, immersive environments, and related technologies. 
- Knowledge of Universal Design for Learning (UDL) principles; accessibility requirements for instructional technologies, systems, courseware, and learning environments; and criteria for Equally Effective Alternative Access Plans (EEAAP). 
- Awareness of W3C Accessibility Guidelines (WCAG) 3 Working Draft. 
- Awareness of European Accessibility Act and Accessible Canada Act. 
- High level external customer facing experience managing customer expectations for service delivery. 
- Demonstrated experience in a professional services environment, managing people across multiple customers. 
- Demonstrated experience developing estimates for the work we perform for our customers and executing/seeing it through. 



EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
160,000.00
Maximum Salary
$
190,000.00