Director - Digital Accessibility - United States - 30143 - Maximus

General information

Job Posting Title

Director - Digital Accessibility

Date

Tuesday, May 13, 2025

City

Princeton

State

Country

United States

Working time

Full-time

Description & Requirements

We seek a dynamic Digital Accessibility Director to lead and expand a highly visible client-facing and internal program ensuring our digital products and services are accessible to all users, including people across a broad spectrum of abilities, and in compliance with relevant laws and standards. Your team’s work mix will include both addressing internal enterprise accessibility matters as well as delivering accessibility services both stand-alone and as a part of larger professional services motions that are revenue-generating and client-facing, with the larger balance being professional services in nature.

• You will build on the progress made and continue to scale our accessibility practice with a framework of repeatable processes, templates, and toolkits to improve the efficiency of end-to-end testing and remediation projects across a global matrixed organization.

• You will own portfolio-wide compliance monitoring and reporting to stakeholders at all levels. In this role, you will advise leadership and be a trusted partner to design, engineering, product, procurement, contracts, operations, sales, and other business teams.

• You will drive organizational change to embed design best practices into all internal development processes and offer accessibility consulting, testing, and remediation as an advisory service to external customers.

• You will be a hands-on practitioner and team leader balancing primarily matrixed assignments of your staff with some direct management across multiple project engagements to deliver professional services to our external clients, ensuring commitments on accessibility scope, schedule, and budget are accurately set and met.

• As an advisor and advocate to the organization and to our clients, you will often facilitate in-person collaboration and engagement. You must live within commutable distance of either the Princeton, NJ, or McLean, VA corporate office and regularly work on-site. You will be flexible when traveling to client offices and attending industry events. You will also be flexible when working remotely.

Essential Duties and Responsibilities:

- Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

- Responsible for leading engagements from late stage opportunities to through successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes.

- Responsible for managing a portfolio of work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within one or more field operations.

- Interact with internal stakeholders both within and outside of immediate team to achieve results and drive and execution vision and goals of the team.

- Interact with internal and external customers.

- Provide complex issues/risks identification and resolution.

- Responsible for professional development by providing coaching and identifying new opportunities for growth for direct reports.

- Monitor performance of team members according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing and disciplinary actions.

- Develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget.

Strategic Leadership

• Lead a comprehensive accessibility strategy aligned with the organization's goals.

• Establish short- and long-term program objectives and drive organizational change.

• Create a framework of repeatable, scalable processes and templates to increase efficiency.

• Advocate for accessibility initiatives at the executive level and across the organization.

Team Building and Management

• Recruit, train, and lead a team of accessibility specialists, testers, and consultants in alignment with business and client demand-signals.

• Manage resource capacity, concurrent assignments, timelines and budget commitments.

• Provide ongoing mentorship and professional development opportunities for the team.

• Oversee tracking and reporting of accessibility-related task progress across the portfolio.

Accessibility Testing and Assessment

• Oversee the development and execution of accessibility testing protocols for digital products.

• Ensure compliance with relevant accessibility standards (e.g., WCAG, ADA, Section 508).

• Conduct regular accessibility assessments and audits to identify areas for improvement.

• Produce accessibility compliance reports following industry standard formats.

Consulting and Remediation

• Provide revenue-generating consulting services to clients on accessibility best practices.

• Provide expert coaching and guidance to internal teams on accessibility best practices.

• Manage customer expectations for service delivery from start to finish; planning, estimating, staffing, and executing to meet all budget and timeline commitments.

• Identify and communicate barriers and trade-offs and recommend prioritization and an approach that balances business risk, needs, constraints, and impact.

• Develop and implement remediation plans to address accessibility issues while balancing client, contractual, commercial, and regulatory requirements and concerns.

Stakeholder Communication and Influence

• Communicate accessibility goals, progress, and outcomes to stakeholders at all levels.

• Build and maintain accessibility best practices documentation and role-based toolkits.

• Influence and educate senior leadership on accessibility and design priorities.

• Represent the organization at industry events, conferences, and forums.

Continuous Improvement

• Drive continuous improvement to enhance the accessibility of digital products and services.

• Monitor and report on key performance indicators related to accessibility efforts.

• Scale accessibility learning initiatives and curriculum across the organization.

• Stay current with emerging trends and industry research and implement new technologies and approaches to improve digital accessibility.

• Collaborate with our engineering teams to integrate accessibility into our CI/CD and general development practices

Minimum Requirements

- Bachelor's degree in related field of study required.

- Minimum 10 years related experience required.

• Minimum of 10 years of experience in digital accessibility, including leadership roles.

• At least 5 years of experience directly managing professional individual contributors.

• At least 5 years of experience working in a consulting and/or professional services and/or client-facing environment.

• Proven track record of leading and growing a successful accessibility program.

• Demonstrated experience creating and delivering accessibility training and workshops.

• Expert understanding of accessibility standards and regulations.

• Expert understanding of usability principles and heuristics.

• Expert understanding of assistive technologies and usage patterns.

• Bachelor's degree in a related field.

Additional Qualifications

• Certifications in accessibility (e.g., CPACC, WAS, CPWA, DHS Trusted Tester) are highly preferred, but not required.

• Familiarity with Agile development processes and working in cross-functional teams.

• Experience conducting user research with people with disabilities.

• Experience maintaining a library of accessibility design documentation and guidelines.

• Experience with Figma is preferred.

• Experience with accessibility tooling integrated with Jenkins or another CI/CD solution.

• Ability to synthesize complex information and present it clearly and persuasively.

• Ability to influence and drive change at all levels of the organization.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.