Maximus

Essential Duties and Responsibilities:

- Provide oversight for all quality management activities across the Maximus divisions, including quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, and associated follow-up actions.

- Provide leadership and expertise related to quality management and compliance, including an understanding of quality management best practices, industry trends, and governmental requirements.

- Develop strategies and solutions for quality functions within business development opportunities at multiple federal agencies, including innovative, cost-effective approaches for quality management meeting contractual and governmental requirements.

- Contribute to the attainment of business goals through monitoring performance outcomes, effectively influencing change, improving existing processes, and building strong relationships across the entire organization.

- Define strategies and processes to implement a comprehensive quality management discipline across multiple projects.

- Build a team responsible for quality management across the Federal Services division, including both direct reports and staff in a matrix reporting relationship.

- Direct teams locally and in remote locations.

- Continually monitor metrics and performance across multiple projects.

- Facilitate the sharing of best practices through project review process, and technical assistance to projects in quality and process improvement related areas.

- Provide guidance and oversight to projects developing quality plans and methodologies to maintain robust quality management systems meeting all necessary compliance standards.

- Direct all compliance certifications, including ISO 9001:2000 quality management standards and URAC.

- Conduct regular management review meetings.

- Direct the design, development, and implementation of reports to continuously monitor and measure all aspects of quality performance for multiple functional areas and projects.

- Monitor metrics and engage in activities to improve performance as needed.

- Maintain a professional and effective approach of raising and addressing quality assurance issues, suggestions, and complaints.

- Serve as the primary point of contact for the escalation of quality issues.

- Maintain confidentiality of quality assurance information in compliance with quality policy.

- Travel to project locations as needed.

- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.

- Experience with TANF policy and programs, specifically Wisconsin Works/ W2 program and associated systems strongly preferred
- Current or recent certification as W2 FEP by WI DCF strongly preferred

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.