Spanish Bilingual Quality Assurance Administrator (Hybrid - Fort Worth, TX) - United States - 27238 - Maximus

General information

Job Posting Title

Spanish Bilingual Quality Assurance Administrator (Hybrid - Fort Worth, TX)

Date

Tuesday, January 7, 2025

City

Fort Worth

State

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently hiring for a Spanish Bilingual Quality Assurance Administrator to support our Florida Healthy Kids team. This is a hybrid position that requires you to work both onsite at our Fort Worth, TX office as well as remotely. The Spanish Bilingual Quality Assurance Administrator is responsible for auditing calls to ensure quality metrics are met.

Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.

Minimum Requirements

- High school diploma or equivalent with 0 - 2 years of experience.

- Ability to read, speak, and write both English and Spanish fluently required.

- Quality monitoring and/or quality assurance experience preferred.

- Critical and analytical skills preferred.

- Knowledge working with Microsoft Excel, Smartsheets, and Genesys phone systems preferred.

- Experience supporting the Florida Healthy Kids project preferred.

- Must be willing and able to work both remotely as well as onsite in our Fort Worth, TX office 2-3 days per week.

Home Office Requirements:

- Required internet speed policy: minimum download speed is 25 Mbps and 5 Mbps upload. Shared connection requirement is 50 Mbps download and 5 Mbps upload. Test your internet speed at www.speedtest.net

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.