Description & Requirements
Essential Duties and Responsibilities:
- Research and analyze client business requirements and software and procedure change requirements to determine training curriculum impacts.
- Lead and facilitate meetings with client stakeholders and act as a subject matter expert regarding the software applications and systems, training curriculum, and content development.
- Assess and develop course objectives and design deliverables including curriculum, training materials, and assessments for customized application modules.
- Develop innovative training materials using delivered tools and platforms - materials may include process instructions, transactional simulations, instructor guides, exercises with data, learner and curriculum assessments, performance metrics, and quick reference cards.
- Conduct hands-on training sessions for the community when changes or updates impact end user processing.
- Conduct hands-on new hire training sessions.
- Develop and/or maintain on-demand trainings delivered through the internal talent management system.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.