Description & Requirements
Essential Duties and Responsibilities:
- Translate business requirements into software specifications and functional designs.
- Serve as the point of contact and client interface for data and functional analysis.
- Configure, support and maintain environments and procedures for all supported applications.
- Responsible for managing and resolving application service request tickets.
- Train and support other analysts in using tools, processes, and technical systems.
- May coach, review, and delegate work to lower level professionals.
- Oversee moderately complex technical team/department specific projects/processes.
- Responsible for out of hours support for any failed processing.
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Superior analytical, troubleshooting, knowledge sharing, collaborative and mentoring skills
- Experience within supporting one or more of the following application instances desired: OnBase, Kofax, ImageTrust.
- Proficiency in vb/csharp .net and SQL scripting.
- Knowledge of extract OCR, ICR technologies preferred.