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General information

Job Posting Title
IT Technician 2- Field Services
Date
Tuesday, January 7, 2025
City
Winchester
State
KY
Country
United States
Working time
Full-time

Description & Requirements

Maximus is seeking an IT Technician 2 – Field Services (Systems Tech III) Professional to work on site in the Winchester, KY office 40 hours per week. Working hours may vary depending upon organizational need (e.g., 7 AM- 9 AM start time). 

Job Summary:

The Technician 2 – Field Services (Systems Tech III) is responsible for resolving all technical issues for all end points for their dedicated location. Technician 2’s are the subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA.

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

 Job Duties/Responsibilities:  

  • Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. This includes working with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business
  • Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required
  • Become the subject matter expert for various software applications and end point configurations for the business
  • Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics
  • Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids
  • Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed
  • Serve as technical liaison between program staff and IT
  • Perform technology upgrades and refreshes
  • Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production
  • Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.

Preferred Experience and Abilities:

  • Comply with all company required policies, procedures and processes including but not limited to required training.
  • Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
  • Strong organizational skills and ability to multi-task in a medium-size business environment.
  • Availability to respond to the needs of internal stakeholders.
  • Responsible for adhering to established safety standards.
  • Performs other duties as may be assigned by management.

Physical Requirements:  

  • Ability to lift or carry objects up to 50 lbs.
  • Ability to work in an office environment and utilize office equipment.


EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
30.19
Maximum Salary
$
30.19