Maximus

Essential Duties and Responsibilities:

- Responsible for hiring, training, supervising and developing staff.

- Serve as liaison to clients and other outside agencies as assigned.

- Maintain active and professional communication with program contacts to ensure program goals are met successfully.

- Collaborate with program management staff and leadership to ensure departmental performance and operational goals are met.

- Actively manage any issues or concerns brought up by clients or program staff and provide immediate and effective resolution.

- Communicate on a weekly basis with respective program staff to ensure all required tasks and assignments are being adhered to and completed.

- Serve as a resource to staff by properly managing and resolving departmental escalated issues as well as policy and procedure clarification and support.

- Participate in the development and review of program materials and resources.  

- Participate in the development, implementation and ongoing oversight of Client server data exchange.

- Promote program image and goals through public speaking engagements and professional presentations.

- Submit activity reports to the senior program leadership.

- Ensure that all departmental performance goals are met.

- Monitor and communicate issues, risks and concerns to the senior program leadership.

- Audit, review and approve expense reports.

- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template.

- Participate in strategic planning and ongoing process improvement for the program.

- Perform other duties as assigned by the senior program leadership.

- Bachelor’s degree in a health, social services, business or communications field required, or equivalent combination of education and experience.
- Minimum of 7 years of experience working in community settings involving health and/or human services required.
- Minimum of 3 years of people management experience required.
- Demonstrated ability to manage and motivate direct reports.
- Extensive experience managing staff in a call center environment.
- Experience managing remote staff.
- Demonstrated ability to establish and maintain relationships with key stakeholders.
- Knowledge of Microsoft Office Products (MS Word, Excel, PowerPoint).
- Highly developed written and oral communication skills.
- Strong interpersonal skills.
- Ability to work in a dynamic and changing environment.
- Ability to work independently with minimal supervision while adhering to professional code of ethics, performance expectations and all policies and procedures as outlined by the Program and Organization.
- Capacity to foster and maintain a positive and productive work environment.
- Training, coaching, and mentoring skills preferred.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.