Ld Technician - Field Svcs - United States - 31309 - Maximus

General information

Job Posting Title

Ld Technician - Field Svcs

Date

Thursday, July 17, 2025

City

El Paso

State

Country

United States

Working time

Full-time

Description & Requirements

The IT Field Services Lead Technician is responsible for resolving all technical issues for all end points for their dedicated location. Lead technicians are the lead subject matter experts and have in-depth knowledge of each project’s specific applications and systems needed to keep the project operational. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems and maintain access to mission critical systems within the defined SLA. This role is also the considered to be the technical lead for the supervisor that identifies, researches, and resolves technical issues for our Tier 1, 2 and Sr. Technicians. Lead technicians are also responsible for managing the relationship between the business and IT.

Essential Duties and Responsibilities:
- Work in liaison with IT and vendors to provide hands-on/on-site support, testing, and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.
- Provide Tier 3 Level support for requests that cannot be resolved remotely where on-site hands-on inspection and remediation is required.
- Identify, research, resolve technical issues for local and remote staff.
- Become the subject matter expert for various software applications and end point configurations for the business.
- Perform on-site activities, related to installation, repair, management, and maintenance.
- Manage and maintain onsite IT equipment by receiving, inventorying, imaging, and deploying IT assets.
- Track IT Assets and maintain updated information in the appropriate ITAM database.
- Document, track, and monitor problems to ensure timely resolution within the established SLAs of the business.
- Become a key contributor in maintaining and updating various software applications and desktops configurations to ensure compliance.
- Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
- Perform technology upgrades and refreshes.
- Collaborate and partner with other disciplines of IT to research, test, and implement IT enterprise initiatives.
- Assist in tracking and completing tickets pertaining to application, network, and system issues.
- Administer user accounts and permissions to various applications as well as client software.
- Serve as technical liaison between program staff and IT.

- May act as a team lead assisting the supervisor or manager with leading daily operations.

Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.

· Provides Lead Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required

· Identify, research, resolve technical issues for local and remote staff.

· Become the subject matter expert for various software applications and end point configurations for the business.

· Conduct routine equipment servicing out in the field.

· Perform on-site activities, related to installation, repair, management and maintenance.

· Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.

· Track IT Assets and maintain updated information in the appropriate ITAM database.

· Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business.

· Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics.

· Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.

· Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.

· Key contributor in maintaining and updating various software applications and desktops configurations to ensure compliance.

· Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production.

· Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.

· Perform technology upgrades and refreshes.

· Mentor and lead peers on best practices and bestow the company culture.

· Support of new site builds, office consolidations, office relocations, migrations, and decommissions.

· Collaborate and partner with other disciplines of IT to research, test and implement IT enterprise initiatives.

· Perform work via IT Ticketing system to assist customers in person, over the phone, chat and remotely.

· Assist in tracking and completing tickets pertaining to application, network, and system issues.

· Maintaining Active Directory Users and Computers.

· Administer user accounts and permissions to various application, as well as client software.

· Serve as technical liaison between program staff and IT.

· Assist with Service Desk surge support.

· Perform other duties as assigned by management.

Minimum Requirements

- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.

Education/Requirements:

· Bachelor’s degree or equivalent combination of education, technical training or work experience considered in lieu of degree.

· Minimum of 0-3 years of related IT experience.

· Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.

· Comply with all company required policies, procedures and processes including but not limited to required training and adhering to established safety standards.

· Experience working in a network planning or implementation role at an ISP, telephony and other vendors preferred

· Relevant experience in Data Center Engineering Operations, cable management and power distribution and redundancy.

· Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.

· Strong organizational skills and ability to multi-task in a medium-size business environment.

· May provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.

· Working knowledge with ITIL and prior experience in staff development preferred.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.