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General information

Job Posting Title
Clinical Operations Coordinator - (Remote)
Date
Friday, July 24, 2026
City
Remote
Country
United States
Working time
Full-time

Description & Requirements

The Clinical Operations Coordinator serves as a key support resource for multiple assessment programs, including Michigan QRTP and North Dakota PASRR. This role is responsible for coordinating assessment activities, managing referrals, ensuring timely processing of case-related documentation, and facilitating communication among assessors, providers, facilities, and program stakeholders. The Clinical Operations Coordinator plays a critical role in maintaining compliance with program requirements, supporting operational workflows, and providing technical assistance to ensure efficient service delivery.

Why Maximus?
🔄 Work/Life Balance Support - Flexibility tailored to your needs!
💰 Competitive Compensation - Bonuses based on performance included!
🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
📚 Tuition Reimbursement - Invest in your ongoing education and development.
🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences.
📝Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Research and resolve discrepancies with provider documents.
- Review information keyed into the system to verify the accuracy of data.
- Monitor data/image quality of scanned documents.
- Follow established policies and procedures for index and imaging without deviation.
- Maintain confidentiality and security of relevant information.

Minimum Requirements

- High school diploma, GED, or equivalent required.

- 0-2 years of relevant experience required.

- Minimum 2–3 years of experience in a call center environment or in an administrative role
- Proficiency in Microsoft Office applications
- Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
- Strong ability to multitask and manage competing priorities effectively

Preferred Requirements
- Residency in the Pacific Standard Time (PST) zone 
- Associate degree in Administration, Office Management, Organizational Leadership, or a related field
- Typing speed of 25–50 WPM
- Minimum 2–3 years of scheduling experience
- Proficiency in Smartsheet, Genesys and SharePoint
- Prior experience handling inbound and outbound calls
- Strong critical-thinking and problem-solving skills
- Excellent written and verbal communication skills with a strong customer service orientation
- Demonstrated organizational skills with strong attention to detail and ability to manage administrative tasks
- Ability to remain adaptable and task-focused in a fast-paced environment


Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace

EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.00
Maximum Salary
$
22.00