Description & Requirements
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organizational, interpersonal, verbal, and written communication skills.
- Ability to develop and implement high level departmental strategies, assesses intangible variables to identify and evaluate fundamental issues.
- Ability to influence executive management decisions.
- Knowledge of organizational and or client objectives.
- Ability to negotiate with internal and external customers to gain desired outcome.
- Ability to successfully manage many complex tasks simultaneously.
- Strong understanding of state, county and local government programs currently served by MAXIMUS.
- Business, government, and/or management experience preferred.
- Proficient in Microsoft Office Applications including Microsoft Project.
